Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer was charged late fees without prior notification of return time change.
Business reply on Google
Hi Joanna. We're sorry to hear that you were not happy with your rental experience with us recently. We know how frustrating it is to have an extra charge on your bill. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #134610 in the subject line. -Bridget
unprofessional staff behavior and failure to provide reserved rental vehicle
Staff member was unhelpful and displayed a rude, dismissive attitude.
Business reply on Google
Hello Enes! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #79041” in the subject line. We are happy to help!~RG
Unresolved charge of over 500 dollars after cancellation
Vehicle provided had multiple mechanical and electrical equipment failures.
Poor vehicle maintenance and unprofessional staff handling of refund and cancellation.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #22134” in the subject line. We are happy to help! Xavier
Location refused reservation despite having available vehicles for other customers.
Rental location cancelled reservation without providing alternative vehicle arrangements.
Rental car reservation was cancelled despite having a confirmation number.
The business failed to honor a confirmed car rental reservation.
Roadside assistance failed to provide support for a flat tire.
Rental location overbooked and failed to provide reserved vehicle
Customer waited two hours for a reserved vehicle due to unavailability.
Customer was charged double for returning the rental car late.
Reserved vehicle was unavailable at the scheduled pickup time
Staff was rude and unhelpful regarding a short notice car rental.
Customer charged for a full extra day after late return.
Incorrect vehicle provided and unauthorized additional charges applied to credit card
Unexpected extra charges added to the car rental bill.
Business reply on Google
We're sorry to see that you did not enjoy your experience renting with us, abhinav gun. Please call us at 1.800.621.2844 to discuss this further.
inconsistent rental pricing and rude staff behavior
Business reply on Google
We're very sorry for the inconvenience, Srinivas. Please call us at 1.800.621.2844 to discuss this further so we can look into it and assist you.