Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
ATM access is restricted and card reader fails to unlock doors
ATM malfunctioned during deposit and staff refused to provide assistance
The ATM card scanner is broken preventing access to funds.
Long wait times due to insufficient staff assisting customers
Bank employees are rude and lack empathy toward customers.
ATM damaged cash and staff refused to resolve the issue
ATM failed to deposit cash and bank staff refused to assist
customer reports poor communication and concerns regarding bank safety protocols
Excessive wait times due to insufficient open service windows.
Business reply on Google
We hear you on this and know the waiting game is never fun. Rest assured - we'll get your feedback into the right hands.^AS
The bank branch was closed during posted operating hours.
Staff member was disrespectful and interrupted a private conversation.
Long wait times at the bank branch remain unaddressed.
ATM frequently runs out of cash at this location.
Business reply on Google
Hey Leslie - feedback like yours is key to an improved customer experience for everyone. Thanks for looping us in... the right eyes are on this. ^MS
excessive wait times due to understaffing at the bank branch
Long wait times due to insufficient staffing at the bank branch.
Customer frustrated by identification requirements for cash deposits.
excessive wait time and broken air conditioning at the bank branch
Business reply on Google
Hey Kesheena, sorry to hear about your wait. We have shared your feedback with our branch leadership. If we can be of further assistance please reach out to us by logging into your online bank and clicking on contact us so we chat. Thanks. ^AB