Capital One Bank

πŸ’³ Finance & Insurance Β· 2 locations

NeverAbsolutely not. I’d never go back, buy again, or use them again.
37

total experiences

16%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

NeverBilling & ChargesFrom Google Reviews
6 days ago

bank arbitrarily withholds deposited paycheck funds for extended periods

NeverTechnical IssueFrom Google Reviews
19 days ago

ATM access is restricted and card reader fails to unlock doors

NeverTechnical IssueFrom Google Reviews
Jul 14, 2026

ATM machines failed to accept cash deposits

NeverCustomer ServiceFrom Google Reviews
May 18, 2026

Account remains restricted forty days after opening

NeverCustomer ServiceFrom Google Reviews
May 18, 2026

ATM malfunctioned during deposit and staff refused to provide assistance

NeverWait & DelaysFrom Google Reviews
Apr 4, 2026

Excessive wait times for making business deposits at the bank.

NeverCustomer ServiceFrom Google Reviews
Jan 15, 2026

Bank refused to issue cashier's check without physical ID present

NeverWait & DelaysFrom Google Reviews
Nov 12, 2025

Excessive wait time for staff assistance with a charge dispute.

NeverProduct / Service QualityFrom Google Reviews
Aug 31, 2025

lack of virtual cards and poor customer service support

NeverCustomer ServiceFrom Google Reviews
Jun 26, 2025

Bank reduced credit limit without sufficient justification

NeverCustomer ServiceFrom Google Reviews
May 28, 2025

Understaffed branch with unfriendly service and restrictive cash withdrawal policies.

NeverTechnical IssueFrom Google Reviews
Apr 14, 2025

The ATM card scanner is broken preventing access to funds.

NeverTechnical IssueFrom Google Reviews
Jan 25, 2025

ATMs are frequently broken and slow with poor customer service

NeverWait & DelaysFrom Google Reviews
Nov 8, 2024

Long wait times due to insufficient staff assisting customers

NeverStaff BehaviorFrom Google Reviews
Oct 29, 2024

Bank employees are rude and lack empathy toward customers.

NeverCustomer ServiceFrom Google Reviews
Feb 27, 2024

ATM damaged cash and staff refused to resolve the issue

NeverCustomer ServiceFrom Google Reviews
Jan 25, 2024

Understaffed branch with slow and unfriendly customer service.

NeverCustomer ServiceFrom Google Reviews
Jan 16, 2024

unhelpful customer service and lack of staff assistance

NeverTechnical IssueFrom Google Reviews
Dec 20, 2023

ATM malfunctioned and retained cash with no assistance from bank staff

Business reply on Google

Definitely get the frustration here, Hannah. We've doc'd your experience as feedback for the right eyes. ^AJS

NeverTechnical IssueFrom Google Reviews
Dec 4, 2023

ATM failed to deposit cash and bank staff refused to assist