Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
bank arbitrarily withholds deposited paycheck funds for extended periods
ATM machines failed to accept cash deposits
Account remains restricted forty days after opening
Excessive wait times for making business deposits at the bank.
Bank refused to issue cashier's check without physical ID present
Excessive wait time for staff assistance with a charge dispute.
lack of virtual cards and poor customer service support
Bank reduced credit limit without sufficient justification
Understaffed branch with unfriendly service and restrictive cash withdrawal policies.
ATMs are frequently broken and slow with poor customer service
Understaffed branch with slow and unfriendly customer service.
unhelpful customer service and lack of staff assistance
ATM malfunctioned and retained cash with no assistance from bank staff
Business reply on Google
Definitely get the frustration here, Hannah. We've doc'd your experience as feedback for the right eyes. ^AJS
Long wait times and unprofessional staff behavior in the lobby.
Bank teller was rude and slammed the drawer during a transaction.
Business reply on Google
We understand your frustration here. While ID is required for all cash transactions, we don't want you to have a poor service experience. We'll doc your feedback for the right eyes. ^VS
staff failed to open account after multiple visits and long wait
Business reply on Google
This is never the experience we aim for, so we understand your frustration on this. We'll make sure to doc this feedback so that it's seen by the right eyes.^AS
Bank froze customer accounts due to refusal to disclose income sources.
Bank froze account and failed to refund fraudulent transactions promptly
unauthorized individuals sleeping near the bank ATM machines
incorrect interest charges and failure to process a foreign check deposit