Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Purchased gift card is inactive and non-functional
Business reply on Google
We value your input and encourage you to let us know more details about your experience with us.
Staff refused to provide advertised combo items and charged extra fees.
Business reply on Google
We want to apologize for this disappointing situation you experienced at our location. We will be forwarding your experience to our operations team and store mentioned for their follow-up. Please know your feedback and business means a lot to us and we put our customer’s satisfaction as our priority. If you would like to speak with someone directly, please give us a call at 909-923-7426.
The tamales sold at the taqueria are of poor quality.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at 909-923-7426.
Cashiers are rude, disrespectful, and unprofessional toward customers.
Business reply on Google
Hello Nicole, thank you for your review. We have received your feedback and sent the official report to our operation department and district manager for a follow-up with team members. Please know your feedback and business mean a lot to us. We put our customer’s satisfaction as our priority and apologies for the situation you have encountered at one of our locations. Thank you again for bringing this to our attention.
Staff are distracted by chatting and service is slow.
Business reply on Google
Hello Michoacana, we understand your disappointment. It’s important to us that our customers are more than satisfied with our service, our apologies in this case it was not. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Long wait times due to insufficient staff assisting customers.
Business reply on Google
We apologize for the inconvenience you experienced during your visit to our supermarket. We appreciate your feedback and will address the staffing issue to ensure better customer service in the future. Thank you for taking the time to leave a review.
The fresh salsa appears to be leftover from the previous day.
Business reply on Google
We apologize for your unsatisfactory experience with our fresh Mexican salsa. Thank you for bringing this to our attention and we will strive to improve the quality of our products.
Customer experienced racial profiling and poor store hygiene
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue, If you'd like to provide further details please email us at [email protected]
Staff were unresponsive and frequently made errors with food orders.
Business reply on Google
Hello BMB., we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly at (909)923-7426 at your earliest convenience.
Staff refused a request to cut meat thinner and displayed attitude.
Business reply on Google
Hello Jesus, we understand your disappointment. It’s important to us that our customers are more than satisfied with our products and service, our apologies if in this case was not what you expected. We would appreciate it if you would contact our customer care team by calling at 909-923-7426 to speak with a customer care representative about your recent experience.
The store is unorganized, unclean, and lacks staple inventory.
Business reply on Google
Hello Jane, we understand your disappointment. It’s important to us that our customers are more than satisfied. If you would like to speak with someone directly about your experience, please give us a call at 909-923-7426.
sanitized shopping carts were unavailable for customers
The store charges higher prices compared to other local competitors.
Staff failed food safety protocols and exhibited poor customer service.
Business reply on Google
Hi Ariel, we are sorry for the frustration this caused. Food and safety is a top priority. We'll share your feedback with our management team. We're thankful you selected us for your lunch break.
The chicken order was missing several pieces of meat.
The purchased short ribs were tough and inedible.
The burrito served was cold and contained incorrect ingredients.