Cardenas Markets
🛒 Retail & Products · 4 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store has low stock, impassable aisles, and rude checkout staff.
poor staff training and low quality food at the market
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry to hear that your visits have been so disappointing, especially since this was not your first time giving us a chance. The concerns you raised about customer service and food quality—particularly your experience with the pastor burrito—are not the standards we aim to uphold. Your feedback is being shared with our team so we can address both training and food consistency issues. We would appreciate the opportunity to learn more and make this right. If you’re open to it, please reach out to us directly so we can better understand what happened and see how we can improve. We value honest feedback, even when it’s difficult to hear, and we thank you for bringing this to our attention.
Customer reported physical assault and discriminatory behavior by staff and patrons.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. We truly value your feedback and would appreciate the opportunity to understand more about what happened. If you're open to sharing, please email us at [email protected] with your name, phone number, and a brief description of what led to your review. Thank you for helping us improve.
Staff provide poor service and exhibit discriminatory behavior toward customers.
Staff members are rude and ignore customers in the meat department.
Business reply on Google
Dear Claudia, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your loyalty and the effort you make to support our store and community. We are very sorry to hear about the repeated negative experiences you’ve had with customer service, especially in the meat department and at the registers. This is not the level of respect and professionalism we strive to provide. Your comments regarding courtesy, attentiveness, and overall attitude are extremely important to us. We will review this matter with our team and reinforce training to ensure that every customer is treated with the respect and care they deserve. Our goal is to create a welcoming environment for all customers, and your feedback helps us identify where we need to improve. Thank you again for bringing this to our attention. We hope you’ll give us another opportunity to serve you better and provide the experience you expect and deserve. Thank you for letting us know.
Manager refused to honor available coupons and acted unprofessionally.
Business reply on Google
Hi there, thank you for taking the time to share your experience with us. We’re very sorry to hear about the interaction you had during your visit. All customers should feel respected and supported, and we apologize if this was not your experience. We appreciate you bringing the coupon and customer service concerns to our attention. We will be reviewing this situation with our leadership team to ensure is addressed and to help improve future interactions. We’re also glad to hear that our self‑checkout associate was helpful, and we’ll make sure your kind comment is shared with her.
Cashiers were rude and failed to apply a valid store discount.
Business reply on Google
Thank you for sharing your experience with us. We’re very sorry to hear about the interaction you had with our cashiers and the issue with the discount. This is not the level of service we aim to provide. We will be reviewing this with our team to ensure promotions are honored correctly and customers are treated with respect. Please reach out to us so we can make this right.
Customer was overcharged due to undisclosed upselling on a burrito special.
Business reply on Google
Dear Derek, Thank you for taking the time to share your feedback with us. We are very sorry to hear about your recent experience with our burrito special. It’s disappointing to know that the pricing was not clear and that you felt upsold without being fully informed. We strive to ensure that our promotions are communicated transparently and that customers always feel confident about their purchases. Your comments will be shared with our kitchen and front-end teams so we can review how specials and add-ons are presented, and make improvements where needed. We appreciate your honesty and hope you’ll give us another opportunity to provide you with the quality and value you expect from Cardenas Kitchen.
Staff member was rude and snatched items from the customer
Business reply on Google
Hi Katherlina, Thank you for bringing this to our attention. We’re very sorry to hear about your experience with Luis. That kind of behavior is not acceptable, and we’re addressing it with the team to ensure all customers are treated with respect and patience. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected]
Staff member was rude and failed to assist a handicapped customer.
Inaccurate pricing and missing items in a combo meal order.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please email us at [email protected].
The chicken in the taco platter was hard and tasted old.
Purchased gift card is inactive and non-functional
Business reply on Google
We value your input and encourage you to let us know more details about your experience with us.
The store served undercooked chicken that appeared to contain harmful bacteria.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please email us at [email protected].
Staff exhibited discriminatory behavior and language exclusion in the meat department.
Handicap ride-on carts are frequently broken and insufficient in number.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please email us at [email protected].
Poor quality and preparation of tacos served at the market.
Business reply on Google
Thank you for sharing your feedback. One of our main goals as a company is prioritizing food safety at all of our locations. We will be forwarding this information to our Quality Department for follow-up. Please give us a call at 909-923-7426 if you'd like to provide further feedback.
Staff ignored customer and provided poor service due to discrimination
Business reply on Google
We want to apologize for this disappointing situation you experienced at our location. We will be forwarding your experience to our operations team and store mentioned for their follow-up. Please know your feedback and business means a lot to us and we put our customer’s satisfaction as our priority. If you would like to speak with someone directly, please give us a call at 909-923-7426.
Bakery cakes have debris and poor packaging and service.
Business reply on Google
Thank you for letting us know about this. We are looking into this issue and hope to resolve it promptly and accurately. Please don't hesitate to send us a picture of the foreign object to [email protected] or give us a call at 909-923-7426 to speak about this situation.
Staff refused to provide advertised combo items and charged extra fees.
Business reply on Google
We want to apologize for this disappointing situation you experienced at our location. We will be forwarding your experience to our operations team and store mentioned for their follow-up. Please know your feedback and business means a lot to us and we put our customer’s satisfaction as our priority. If you would like to speak with someone directly, please give us a call at 909-923-7426.