Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inaccurate pricing and missing items in a combo meal order.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please email us at [email protected].
The chicken in the taco platter was hard and tasted old.
Staff ignored customer and provided poor service due to discrimination
Business reply on Google
We want to apologize for this disappointing situation you experienced at our location. We will be forwarding your experience to our operations team and store mentioned for their follow-up. Please know your feedback and business means a lot to us and we put our customer’s satisfaction as our priority. If you would like to speak with someone directly, please give us a call at 909-923-7426.
Bakery cakes have debris and poor packaging and service.
Business reply on Google
Thank you for letting us know about this. We are looking into this issue and hope to resolve it promptly and accurately. Please don't hesitate to send us a picture of the foreign object to [email protected] or give us a call at 909-923-7426 to speak about this situation.
Damaged cake and unprofessional behavior from the store manager
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at 909-923-7426.
Multiple food items were poorly prepared and of low quality.
Business reply on Google
Dear Analisa, thank you for sharing your feedback. One of our main goals as a company is prioritizing food safety at all of our locations. We apologize if in this case, we missed the mark. We will forward this information to our Quality Department for follow-up. Please give us a call at 909-923-7426 if you'd like to provide further feedback.
Cashier was rude and attempted to overcharge an elderly customer.
Business reply on Google
Thank you for taking the time to leave a review about your recent experience at our supermarket. We sincerely apologize for any negative interactions you witnessed with our cashier, Aidee. We appreciate your feedback and will address this issue to ensure better customer service in the future.
Staff member was rude and unhelpful during the checkout process.
Business reply on Google
We apologize for the negative experience you had with one of our employees at the self-checkout. We take your feedback seriously and will address the issue with Judith to ensure this doesn't happen again. Thank you for bringing this to our attention.
Store sold moldy food and employees were rude and unhelpful.
Business reply on Google
Thank you for your feedback. We apologize for the negative experience you had with our store. We appreciate you bringing this to our attention and will address the issue with our employees and food quality. If you’re open to discussing your experience further, please email us [email protected].
Store sold expired groceries and staff exhibited rude behavior.
Business reply on Google
We are extremely sorry to hear about your experience at our store. We apologize for the condition of the expired items you purchased and for the rude behavior of our employees. We appreciate your feedback and will take it into consideration to improve our services. Thank you for bringing this to our attention. If you’re open to discussing your experience further, please email us [email protected].
The store closes too early for late shift workers.
Business reply on Google
Thank you for taking the time to leave a review of our business. We appreciate your feedback regarding our operating hours and will take your suggestion into consideration.
Customers experienced food poisoning after consuming a cake from the bakery.
Employees ignored the customer when asked for the restroom code
Business reply on Google
Thank you for taking the time to leave this review. I apologize for the poor service you received and can assure you that this is not acceptable behavior from any of our employees. We will be addressing this issue with the staff at the food section and ensure that our guests are treated with respect and kindness. We appreciate your feedback and hope that you will consider giving us another chance in the future.
Staff ignored customer and provided poor service at the food counter.
Business reply on Google
Don, We’re normally known for our exceptional attention to detail, and we're sorry to hear that we missed the mark. Please give us a call at 909-923-7426 if you'd like to provide further feedback.
Staff member was rude and yelled at customers over language barrier.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at 909-923-7426
Purchased moldy bread and undercooked chicken with blood stains.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at 909-923-7426
Manager refused to provide missing food items after a purchase.
Business reply on Google
Alberto, thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
The chicken tacos served were not fresh and caused physical discomfort.
orders are left unattended due to insufficient staffing levels
Cashier was unfriendly and refused to count items.