Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store has low stock, impassable aisles, and rude checkout staff.
Customer reported physical assault and discriminatory behavior by staff and patrons.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. We truly value your feedback and would appreciate the opportunity to understand more about what happened. If you're open to sharing, please email us at [email protected] with your name, phone number, and a brief description of what led to your review. Thank you for helping us improve.
Staff provide poor service and exhibit discriminatory behavior toward customers.
Staff members are rude and ignore customers in the meat department.
Business reply on Google
Dear Claudia, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your loyalty and the effort you make to support our store and community. We are very sorry to hear about the repeated negative experiences you’ve had with customer service, especially in the meat department and at the registers. This is not the level of respect and professionalism we strive to provide. Your comments regarding courtesy, attentiveness, and overall attitude are extremely important to us. We will review this matter with our team and reinforce training to ensure that every customer is treated with the respect and care they deserve. Our goal is to create a welcoming environment for all customers, and your feedback helps us identify where we need to improve. Thank you again for bringing this to our attention. We hope you’ll give us another opportunity to serve you better and provide the experience you expect and deserve. Thank you for letting us know.
Manager refused to honor available coupons and acted unprofessionally.
Business reply on Google
Hi there, thank you for taking the time to share your experience with us. We’re very sorry to hear about the interaction you had during your visit. All customers should feel respected and supported, and we apologize if this was not your experience. We appreciate you bringing the coupon and customer service concerns to our attention. We will be reviewing this situation with our leadership team to ensure is addressed and to help improve future interactions. We’re also glad to hear that our self‑checkout associate was helpful, and we’ll make sure your kind comment is shared with her.
Cashiers were rude and failed to apply a valid store discount.
Business reply on Google
Thank you for sharing your experience with us. We’re very sorry to hear about the interaction you had with our cashiers and the issue with the discount. This is not the level of service we aim to provide. We will be reviewing this with our team to ensure promotions are honored correctly and customers are treated with respect. Please reach out to us so we can make this right.
Staff member was rude and failed to assist a handicapped customer.
The store served undercooked chicken that appeared to contain harmful bacteria.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please email us at [email protected].
Staff exhibited discriminatory behavior and language exclusion in the meat department.
Employee entered occupied restroom and management failed to address cleanliness issues.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at 909-923-7426.
Employee performed an unauthorized cash back transaction on customer debit card.
Business reply on Google
We apologize for the negative experience you had at our store. We take this matter seriously and appreciate you bringing it to our attention. We will investigate the issue and take appropriate action to ensure this doesn't happen again. Thank you for your feedback.
The purchased carne asada was inedible and tough.
The store sells spoiled produce and rotting vegetables.
clerk was rude and unhelpful during checkout and service requests
The produce section was dirty and disorganized with no staff available.
excessive wait times due to understaffing at the service counter
Poor produce quality, long checkout lines, and unsanitary conditions in store.
Store refused to refund canned goods due to return policy
The business staff exhibits discriminatory behavior toward white customers and applicants.
The fish is spoiled and the prepared food is poor quality.