Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
poor staff training and low quality food at the market
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry to hear that your visits have been so disappointing, especially since this was not your first time giving us a chance. The concerns you raised about customer service and food quality—particularly your experience with the pastor burrito—are not the standards we aim to uphold. Your feedback is being shared with our team so we can address both training and food consistency issues. We would appreciate the opportunity to learn more and make this right. If you’re open to it, please reach out to us directly so we can better understand what happened and see how we can improve. We value honest feedback, even when it’s difficult to hear, and we thank you for bringing this to our attention.
Customer was overcharged due to undisclosed upselling on a burrito special.
Business reply on Google
Dear Derek, Thank you for taking the time to share your feedback with us. We are very sorry to hear about your recent experience with our burrito special. It’s disappointing to know that the pricing was not clear and that you felt upsold without being fully informed. We strive to ensure that our promotions are communicated transparently and that customers always feel confident about their purchases. Your comments will be shared with our kitchen and front-end teams so we can review how specials and add-ons are presented, and make improvements where needed. We appreciate your honesty and hope you’ll give us another opportunity to provide you with the quality and value you expect from Cardenas Kitchen.
Staff member was rude and snatched items from the customer
Business reply on Google
Hi Katherlina, Thank you for bringing this to our attention. We’re very sorry to hear about your experience with Luis. That kind of behavior is not acceptable, and we’re addressing it with the team to ensure all customers are treated with respect and patience. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected]
Handicap ride-on carts are frequently broken and insufficient in number.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please email us at [email protected].
Poor quality and preparation of tacos served at the market.
Business reply on Google
Thank you for sharing your feedback. One of our main goals as a company is prioritizing food safety at all of our locations. We will be forwarding this information to our Quality Department for follow-up. Please give us a call at 909-923-7426 if you'd like to provide further feedback.
Staff ignored customers to talk among themselves and manager walked away.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at 909-923-7426.
The purchased meat was spoiled and had a foul odor.
Business reply on Google
Dear Christi, thank you for sharing your feedback. One of our main goals as a company is prioritizing food safety at all of our locations. We apologize if in this case, we missed the mark. We will forward this information to our Quality Department for follow-up. Please give us a call at 909-923-7426 if you'd like to provide further feedback.
Customer was falsely accused of theft by store staff.
Customer experienced racial discrimination from staff members at the store.
Business reply on Google
Dear fredy, thank you for sharing your experience. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Please email us at [email protected] if you'd like to provide further feedback.
Staff discriminated against a customer based on race and language.
Business reply on Google
Thank you for sharing your experience and bringing this matter to our attention. We sincerely apologize for the negative encounter your teacher had at our store. We appreciate your feedback and will address this issue to ensure it doesn't happen again in the future.
Long wait times at the deli due to poor staffing
Business reply on Google
Thank you for taking the time to leave a review regarding your experience at our deli. We apologize for the long wait time you experienced and are working to improve our staffing levels so that all of our customers receive prompt service.
Staff service is poor and corn tortillas have become hard.
Poor service, cold food, and unclean dining area.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at 909-923-7426.
Staff were unhelpful and rude when asked for assistance.
Business reply on Google
Dear customer, thank you for sharing your experience. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Please give us a call at (909)-923-7426 if you'd like to provide further feedback.
The store consistently overcharges customers and provides poor management assistance.
Business reply on Google
Katie, thank you for sharing your experience. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Please give us a call at (909)-923-7426 if you'd like to provide further feedback.
Store sold expired tortillas and old shriveled ginger.
Business reply on Google
Dear customer, Thank you for sharing your experience. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at 909-923-7426.
Tacos served with oily tortillas, missing salsa, and stale meat.
Business reply on Google
Dear Oscar, Thank you for letting us know about this. Your feedback helps us get better. Providing excellent quality in our products is one of our main object as a company. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at (909)-923-7426.
The store sells spoiled food in the meat department.
Business reply on Google
Hi Sylvia, thank you for your message. We take food safety very seriously. We've sent your message to our quality assurance team so they can investigate. Please don't hesitate to reach out to us on Instagram or Facebook or email us at [email protected] to share your feedback.
Customer purchased spoiled chicken meat from multiple store locations.
Business reply on Google
Hi Jaime, food safety and hygiene is always a top priority for us. We will share your feedback with our quality assurance team to investigate this matter and ensure they take the appropriate measures. Feel free to directly message us on Facebook or Instagram, if you ever need anything. Thank you for telling us.
The store sold spoiled chicken and poor quality steak.