CareNow Urgent Care - Avery Ranch
🩺 Health & Wellness · 10625 W Parmer Ln d400 · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Urgent care facility lacked onsite medical doctors to provide necessary treatment.
Business reply on Google
Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at 512-733-9400 so we can discuss your experience further. We look forward to hearing from you.
Doctor provided incorrect diagnosis and failed to treat ear infection
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Avery Ranch, so we will make every effort to address any concerns. These comments have been shared with the Center Manager. If you would like to speak with someone about your experience, please call 512-733-9400.
Inaccurate medical diagnosis and difficulty obtaining test results and documentation.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Avery Ranch, so we will make every effort to address any concerns. These comments have been shared with Center Manager. If you would like to speak with someone about your experience, please call 512-733-9400.
Doctor prescribed ineffective antibiotics without testing leading to pneumonia.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Avery Ranch, so we will make every effort to address any concerns. These comments have been shared with our Center Manager. If you would like to speak with someone about your experience, please call 512-733-9400.
Medical misdiagnosis and unprofessional handling of blood samples by staff
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at 512-733-9400 to discuss further.
Patient experienced long wait times and poor communication from medical staff.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Avery Ranch, so we will make every effort to address any concerns. These comments have been shared with Center Manager. If you would like to speak with someone about your experience, please call 512-733-9400.
poor treatment of patients by staff
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Avery Ranch, so we will make every effort to address any concerns. These comments have been shared with our Center Manager If you would like to speak with someone about your experience, please call 512-733-9400.
High upfront costs and mandatory physician exam fees for strep test.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Avery Ranch, so we will make every effort to address any concerns. These comments have been shared with our Center Manger. If you would like to speak with someone about your experience, please call 512-733-9400.
Long wait times and failure to provide requested pain medication.
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at 512-733-9400.
Patients are dismissed and repeatedly referred to physician assistants without doctor…
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Avery Ranch, so we will make every effort to address any concerns. These comments have been shared with our Center manager. If you would like to speak with someone about your experience, please call 512-733-9400.
Medical staff misdiagnosed injury and dismissed patient concerns regarding knee pain.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Avery Ranch, so we will make every effort to address any concerns. These comments have been shared with our Center manager. If you would like to speak with someone about your experience, please call 512-733-9400.
Doctor failed to diagnose skin condition during urgent care visit
Business reply on Google
Lucy22, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call, 512-733-9400. Thank you again, K. Richardson.
Doctor failed to diagnose symptoms or provide effective treatment.
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at 512-733-9400 to discuss further.
Doctor lacked medical knowledge and dismissed patient concerns regarding antibiotic…
Business reply on Google
We sincerely apologize for any [SCHEDULING, COMMUNICATION, ETC.] issues experienced at our CareNow Urgent Care - Avery Ranch and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to our Center Manager at 512-733-9400. to express your concerns.
Clinic denied medical care due to refusal to store credit card
Business reply on Google
We sincerely apologize for any billing issues experienced at our CareNow Urgent Care - Avery Ranch and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to our Center Manager at 512-733-9400. to express your concerns.
The patient experienced a two hour wait after paying the co-pay.
Business reply on Google
Thank you for your feedback. We apologize for the wait time you experienced and are continuously working to improve our processes. Please feel free to contact our office directly at 512-733-9400 if you'd like to share more details.
Staff technical issues caused payment failure and denied medical service.
Business reply on Google
We sincerely apologize for any issues experienced at our CareNow Urgent Care - Avery Ranch and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to our Center Manager at 512-733-9400 to express your concerns.
Provider refused requested treatment and provided unnecessary referrals
Excessive wait times and poor medical service quality
clinic overcharged patient and failed to process the requested refund