CareNow Urgent Care
🩺 Health & Wellness · 18 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unsafe facility entrance and poor quality of medical evaluation services.
Business reply on Google
Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (512) 643-8164 and ask to speak to our Area Manager so we can discuss your experience further. We look forward to hearing from you.
Front desk staff displayed unprofessional and dismissive behavior toward the patient.
Business reply on Google
Whitney, we are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Central Austin, so we will make every effort to address any concerns. These comments have been shared with center manager. If you would like to speak with someone about your experience, please call 512-861-8040.
Urgent care facility lacked onsite medical doctors to provide necessary treatment.
Business reply on Google
Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at 512-733-9400 so we can discuss your experience further. We look forward to hearing from you.
Clinic refused to treat patient due to military insurance policy
Business reply on Google
Thank you for sharing your feedback. We appreciate your input and will review our policies and communication to better serve all patients.
clinic failed to return calls and required unnecessary repeat visit
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact the Center Manager Francesca at 512 928-4600 to discuss further.
Front desk staff displayed a rude and unprofessional attitude.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Burnet Road, so we will make every effort to address any concerns. These comments have been shared with the clinic manager, Reyna. If you would like to speak with someone about your experience, please call 512-867-6299.
Staff member displayed unprofessional and rude behavior during a phone inquiry.
Business reply on Google
We sincerely apologize for any issues experienced at our CareNow Urgent Care - Lakewood and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to our Clinic Manger Eddie at 972-674-8510 to express your concerns.
The facility lacks necessary medical equipment and provided inadequate patient care.
Business reply on Google
We apologize for any inconvenience. Please reach out to Center Manager Francesca at (512) 928-4600 to provide more details.
Doctor provided incorrect diagnosis and failed to treat ear infection
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Avery Ranch, so we will make every effort to address any concerns. These comments have been shared with the Center Manager. If you would like to speak with someone about your experience, please call 512-733-9400.
staff failed to verify insurance and refused care to injured patient
Business reply on Google
Thank you for your feedback. We are sorry to hear that your recent experience did not match your expectations. Please know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please contact our billing team and they can explain fees and insurance billing processes. They can be contacted at (844) 695-2817. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Manor Team
Staff refused to perform a second medical test during the visit.
excessive wait time for appointment and doctor consultation
Business reply on Google
We take all feedback seriously and apologize for any inconvenience caused by wait times. We are reviewing our scheduling process to better meet the needs of our patients. Please don’t hesitate to reach out at 512-928-4600 to discuss further.
The staff at the Burnet location were rude and inconsiderate.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Burnet Road, so we will make every effort to address any concerns. These comments have been shared with the clinic manager, Reyna. If you would like to speak with someone about your experience, please call 512-867-6299.
Staff demanded excessive personal information for a simple drug screening.
Business reply on Google
Griffin Drescher, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at 972-674-8510. Thank you again, Eddie Waite Center Manager.
Unprofessional staff behavior and inconsistent mask policy enforcement.
Long wait time for a drug screen appointment
Inaccurate medical diagnosis and difficulty obtaining test results and documentation.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Avery Ranch, so we will make every effort to address any concerns. These comments have been shared with Center Manager. If you would like to speak with someone about your experience, please call 512-733-9400.
Doctor prescribed ineffective antibiotics without testing leading to pneumonia.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Avery Ranch, so we will make every effort to address any concerns. These comments have been shared with our Center Manager. If you would like to speak with someone about your experience, please call 512-733-9400.
The front desk staff member was rude and unhelpful.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Bulverde Road, so we will make every effort to address any concerns. These comments have been shared with our Clinic Manager. If you would like to speak with someone about your experience, please call 210-783-0170.
High bill received for unsuccessful splinter removal procedure
Business reply on Google
Thank you for sharing your feedback, I am sorry for the shock in fees. Please contact our billing team and they can review your billing summary, and also explain fees and insurance billing processes. They can be contacted at (844) 695-2817. If you should have any other concerns please reach out to [email protected]. Thank you again for reaching out to us. Sincerely, The Texas MedClinic Urgent Care - Manor Team