CareNow Urgent Care - North Austin
🩺 Health & Wellness · 12319 N Mopac Expy · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The clinic failed to provide test results after two months.
Business reply on Google
We are sorry to hear that your experience did not meet your expectations. Please know that we intend to share your feedback with the leadership at our clinic and will use it to help improve our processes. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
excessive wait times in lobby and exam room
Business reply on Google
Dear Steve, we are sorry to hear that your recent experience did not meet your expectations. Please know that we intend to share your feedback with the leadership at our clinic and work to ensure better experiences and outcomes in the future. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
clinic provided incorrect medical assessment and refused refund for services
Business reply on Google
Dear Amelia, thank you for sharing your feedback, I am sorry for the shock in fees. Please contact our billing team and they can review your billing summary, and also explain fees and insurance billing processes. They can be contacted at (844) 695-2817. Thank you again for reaching out to us. Sincerely, The Texas MedClinic Urgent Care - Parmer Team
Clinic refused insurance and provided inadequate care leading to emergency room visit.
Business reply on Google
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Please contact our billing team and they can review your billing summary, and also explain fees and insurance billing processes. They can be contacted at (844) 695-2817. If you should have any other concerns please reach out to us at [email protected]. Thank you again for your time and feedback. Sincerely, The Texas MedClinic Urgent Care - Parmer Team
Doctor provided ineffective pain treatment and failed to offer follow-up support.
Business reply on Google
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please know we read every review and we strive for positive patient experiences. Someone from our team will be reaching out to you soon. Thank you again for taking the time to reach out to us. We value your business and our role as part of your wellness team. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
Delayed medical test results and unresponsive communication from staff.
Business reply on Google
Dear Bon, we are sorry to hear that your experience did not meet your expectations. Please know that we intend to share your feedback with the leadership at our clinic and work to ensure better experiences and outcomes in the future. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
Patient waited over ninety minutes for a scheduled appointment.
Business reply on Google
Dear Cynthia, we are sorry to hear that your recent experience did not meet your expectations. Please know that we intend to share your feedback directly with the staff and leadership and work to ensure better experiences and outcomes in the future. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
Receptionist failed to check in patient resulting in long wait time
Business reply on Google
Bojan, we are sorry to learn that your experience with Texas MedClinic Urgent Care - Parmer did not meet your expectations. Please know that we read every review and use every piece of feedback to improve. The information you shared has been passed on to the team so that they can work together to improve. We hope you are willing to visit us again in the future so that we can show you how we learn from patient feedback and use it to improve patient experiences. Thank you for reaching out to us. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
unauthorized credit card charges without billing documentation or account records
Business reply on Google
Dear Dustin, thank you for sharing your feedback. Please contact our billing team and they can review your billing summary, and also explain fees and insurance billing processes. They can be contacted at (844) 695-2817. Thank you for your time and reaching out to us. Sincerely, The Texas MedClinic Urgent Care - Parmer Team
Staff ignored patient requests to stop examination causing physical pain
Business reply on Google
Dear Mark, thank you for your detailed feedback. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please reach out to [email protected] if you would like to discuss your experience in greater detail. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
Nurse practitioner refused to address patient concerns regarding women's health issues.
Business reply on Google
Dear Jessie-Raye, thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please feel free to reach out to [email protected] if you would like to discuss this in greater detail. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
patient received no effective treatment despite high out of pocket costs
Business reply on Google
Dear Casey, thank you for your feedback. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
Patient left after waiting nearly two hours without medical attention.
Business reply on Google
Dear Jenn, thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the staff and leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
Front desk staff discouraged treatment and cited long wait times
Business reply on Google
Dear Meg, thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the staff and leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please feel free to reach out to [email protected] to share additional comments, concerns, or if you would like to discuss this in greater detail. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
Practitioner refused to perform diagnostic tests for common illnesses
Business reply on Google
Dear Billy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We strive for positive patient experiences. Please feel free to reach out to [email protected] to share additional comments, concerns, or if you would like to discuss this in greater detail. Thank you for taking the time to reach out to us. We value your business and our role as part of your wellness team. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
Staff failed to communicate lab results and provided unprofessional customer service.
Business reply on Google
We are sorry to hear that your recent experience did not meet your expectations. Please know that we intend to share your feedback directly with the staff and leadership and work to ensure better experiences and outcomes in the future. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
unprofessional staff and concerns regarding medical care quality
Business reply on Google
Dear Jeanette, Thank you for your detailed feedback as to what disappointed you and how we could have done better. We are sorry to hear that your recent experience did not meet your expectations. Please know that we read and value all patient input and will share your comments with the staff and leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Parmer Team
Medical staff provided an incorrect diagnosis and unprofessional treatment.
Business reply on Google
Dear Zana, Thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the staff and leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care Team
Patient experienced an excessive wait time before being seen by staff.
Business reply on Google
Dear Westley, we are sorry to hear that your recent experience did not meet your expectations. Please know that we intend to share your feedback directly with the staff and leadership and work to ensure better experiences and outcomes in the future. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care Team
Excessive three hour wait time due to understaffing
Business reply on Google
Dear Gregg, Thank you for your detailed feedback as to what disappointed you and how we could have done better. We are sorry to hear that your recent experience did not meet your expectations. Please know that we read and value all patient input and intend to share your comments directly with the staff and leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care Team