CareNow Urgent Care - Tech Ridge
🩺 Health & Wellness · 12415 N Interstate Hwy 35 · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Clinic refused service due to payment and payment method issues
Business reply on Google
We sincerely apologize for any scheduling and billing issues experienced at our clinic and value this feedback. We are dedicated to providing timely, patient-centered, quality care and regret that this was not the experience described. As we work to improve our processes, please don't hesitate to reach out to Ms. Washington, Center Manager at 737-205-1270. to express your concerns.
Staff failed to verify insurance coverage before completing the registration process.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Tech Ridge, so we will make every effort to address any concerns. These comments have been shared with Ms. Washington our Center Manager at Tech Ridge. If you would like to speak with someone about your experience, please call 737-205-1270.
Provider dismissed patient symptoms and failed to send prescription on time.
Business reply on Google
Sierra Herbort, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at 737-205-1270. Thank you again, Ms. Washington, Center Manager.
Medical staff ignored patient symptoms and provided incorrect treatment.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Tech Ridge, so we will make every effort to address any concerns. These comments have been shared with Ms. Washington our CM If you would like to speak with someone about your experience, please call 737-205-1270.
excessive wait times and poor communication regarding delays
Business reply on Google
Wajiha Khan, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at 737-205-1270. Thank you again, Ms Washington, Center Manager.
inaccurate medical equipment and dismissive care for a sick child
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at 737-205-1270 to discuss further.
Doctor ignored patient history and prescribed ineffective medication.
inadequate medical evaluation and requirement to pay for reevaluation
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Tech Ridge, so we will make every effort to address any concerns. These comments have been shared with the Center Manager, Ms. Washington. If you would like to speak with someone about your experience, please call 737-205-1270.
Patient charged for an unauthorized and overpriced COVID-19 test.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Tech Ridge, so we will make every effort to address any concerns. These comments have been shared with our manager. Ms Washington. If you would like to speak with someone about your experience, please call 737-205-1270.
Staff refused medical care to a bleeding patient and acted unprofessionally.
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact the manager directly at 737-205-1270 to discuss further.
Front desk staff lack patience and customer service skills.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 737-205-1270.
unprofessional staff behavior and perceived lack of thorough medical care
Business reply on Google
Stephanie Westfall, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at 737-205-1270. Thank you again.
Staff refused to treat a sick child before closing time.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Tech Ridge, so we will make every effort to address any concerns. These comments have been shared with the clinic manager. If you would like to speak with someone about your experience, please call 737-205-1270.
unauthorized charges made to stored card without prior notification
Business reply on Google
We appreciate you bringing this to our attention. Your experience matters to us, and we would like to understand more. Please to reach out to us at 737-205-1270 and speak with our Center Manager.
Clinic lacked medical supplies and staff provided unprofessional, inappropriate care.
Business reply on Google
We appreciate you bringing this to our attention. Your experience matters to us, and we would like to understand more. Please feel free to reach out to us at at 737-205-1270.
Staff misinformed parent and doctor failed to diagnose infant's UTI.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Tech Ridge, so we will make every effort to address any concerns. These comments have been shared with our Center Manager and Leadership. If you would like to speak with someone about your experience, please call 737-205-1270.
Patient waited one hour for a five minute medical consultation.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Tech Ridge, so we will make every effort to address any concerns. These comments have been shared with Sonja our Center Manager. If you would like to speak with someone about your experience, please call 737-205-1270.
Front desk staff displayed unprofessional and rude behavior toward the customer.
Business reply on Google
We are grateful for the kind words regarding our medical assistant and providers. We will investigate the concern regarding the front desk team and take the appropriate measures to fix this issue.
Incorrect billing charges and poor communication regarding management availability
Business reply on Google
We sincerely apologize for any billing issues experienced at our clinic and value this feedback. We are dedicated to providing timely, patient-centered, quality care and regret that this was not the experience described. We will reach out to our staff, and let them aware of the issues that are going on.
The clinic failed to process a refund after two months.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at Tech Ridge Clinic, so we will make every effort to address any concerns. These comments have been shared with CareNow Staff.