Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
clinic failed to return calls and required unnecessary repeat visit
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact the Center Manager Francesca at 512 928-4600 to discuss further.
The facility lacks necessary medical equipment and provided inadequate patient care.
Business reply on Google
We apologize for any inconvenience. Please reach out to Center Manager Francesca at (512) 928-4600 to provide more details.
excessive wait time for appointment and doctor consultation
Business reply on Google
We take all feedback seriously and apologize for any inconvenience caused by wait times. We are reviewing our scheduling process to better meet the needs of our patients. Please don’t hesitate to reach out at 512-928-4600 to discuss further.
Incorrect insurance information provided leading to unexpected debt and poor medical care.
Business reply on Google
We sincerely apologize for any billing issues experienced at our facility and value this feedback. We are dedicated to providing timely, patient-centered, quality care and regret that this was not the experience described. As we work to improve our processes, please don't hesitate to reach out to 512-928-4600 to express your concerns.
Clinic refused treatment for animal bite after charging patient copay
Business reply on Google
Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at 512-928-4600 so we can discuss your experience further. We look forward to hearing from you.
Urgent care staff failed to treat laceration and unnecessarily referred to ER.
Business reply on Google
We sincerely apologize for any service issues experienced at our clinic and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to 512-928-4600 to express your concerns.
Doctor provided poor communication and inadequate medical care during visit.
Business reply on Google
Thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at 512-928-4600. Thank you again.
Inaccurate payment method information provided on the website
Business reply on Google
We apologize for not meeting your expectations. Please feel free to contact us directly at 512-928-4600 to discuss your concerns further.
Long wait times despite scheduling an appointment
Business reply on Google
We take all feedback seriously and apologize for any inconvenience caused by wait times. We are reviewing our scheduling process to better meet the needs of our patients. Please don’t hesitate to reach out at 512-928-4600 to discuss further.
Patient waited significantly longer than the estimated time for test results.
Business reply on Google
Thank you for your feedback. We apologize for the wait time you experienced and are continuously working to improve our processes. Please feel free to contact our office directly at 512-928-4600 if you'd like to share more details.
Clinic failed to provide drug test due to missing supplies
Business reply on Google
We truly value your feedback, and we are sorry to hear about this experience. Please contact our manager at 512-928-4600 so that we may work to make the situation better. Thank you.
Doctor refused necessary medical treatment due to gender bias
Business reply on Google
Our team truly values this feedback, and we are very sorry for the negative impression our provider left. Please contact our manager at 512-928-4600. so that we may work to make the situation better. Thank you.
Unauthorized charges and failure to refund or provide billing support
Business reply on Google
We sincerely apologize for any billing issues experienced at our clinic and value this feedback. We are dedicated to providing timely, patient-centered, quality care and regret that this was not the experience described. As we work to improve our processes, please don't hesitate to reach out to 512-928-4600. to express your concerns.
Medical staff refused appropriate testing and documentation for patient symptoms.
Business reply on Google
Daniel Valderrama, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at 512-928-4600. Thank you again.
Long wait time and inadequate medical treatment provided for illness
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at 512-928-4600 to discuss further.
Staff ignored patient and provided incorrect medical diagnosis and treatment
Business reply on Google
We truly values your feedback, and we are sorry to hear about this experience. Please contact our manager at 512=928-4600 so that we may work to make the situation better. Thank you.
Staff member abruptly removed caregiver from the patient's examination room.
Business reply on Google
We sincerely apologize for any communication issues experienced at our CareNow Urgent Care - Mueller and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to our manager at 512-928-4600 to express your concerns.
Incompetent staff and dismissive medical care during urgent visit.
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at 512-9284600 to discuss further.
Doctor provided dismissive communication and inadequate medical guidance for a finger…
Business reply on Google
We sincerely apologize for any communication issues experienced with our provider and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to our manager at 512-928-4600, to express your concerns.
Online waitlist system failed to reduce actual clinic wait time
Business reply on Google
We take all feedback seriously and apologize for any inconvenience caused by wait times. We are reviewing our scheduling process to better meet the needs of our patients. Please don’t hesitate to reach out at 512-928-4600 to discuss further.