CareNow Urgent Care - Central Austin
🩺 Health & Wellness · 3906 N Lamar Blvd · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Front desk staff displayed unprofessional and dismissive behavior toward the patient.
Business reply on Google
Whitney, we are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Central Austin, so we will make every effort to address any concerns. These comments have been shared with center manager. If you would like to speak with someone about your experience, please call 512-861-8040.
rude reception staff and excessive wait times for a TB test
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Central Austin, so we will make every effort to address any concerns. These comments have been shared with the center manager, Reyna. If you would like to speak with someone about your experience, please call (512) 861-8040.
staff prioritized administrative check-in over urgent medical care for bleeding
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Central Austin, so we will make every effort to address any concerns. These comments have been shared with the clinic manager. If you would like to speak with someone about your experience, please call 512-861-8040.
Receptionist was rude and failed to assist with insurance claim records.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Central Austin, so we will make every effort to address any concerns. These comments have been shared with the clinic manager. If you would like to speak with someone about your experience, please call 512-861-8040.
Front desk staff was rude and unprofessional during patient interaction.
Receptionist was rude and attempted to overcharge the insurance copay.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Central Austin, so we will make every effort to address any concerns. These comments have been shared with the clinic manager. If you would like to speak with someone about your experience, please call 512-861-8040.
Staff refused to check for delivered mail and provided poor service.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Central Austin, so we will make every effort to address any concerns. These comments have been shared with the clinic manager. If you would like to speak with someone about your experience, please call 512-861-8040.
excessive wait time and poor communication regarding the automated system
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Central Austin, so we will make every effort to address any concerns. These comments have been shared with the clinic manager. If you would like to speak with someone about your experience, please call 512-861-8040.
Reception staff were rude and unhelpful to a patient.
Business reply on Google
We apologize for any inconvenience. Please reach out to us at (512) 861-8040 to provide more details.
Excessive wait times and failure to provide necessary medical equipment
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Central Austin, so we will make every effort to address any concerns. These comments have been shared with the center manager. If you would like to speak with someone about your experience, please call (512) 861-8040.
Front desk staff lacked empathy regarding patient's inability to speak.
excessive wait time without prior notification to patients
Business reply on Google
Hi, We'd love to learn more about your experience so we can identify any concerns you may have. Please contact our Center Manager, at 512-861-8040. We look forward to hearing from you.
excessive wait time and poor communication regarding clinic delays
Long wait times, poor staff interaction, and inaccurate medical imaging results.
Staff provided poor service and falsified medical records regarding x-ray refusal.
Business reply on Google
Angel Simon, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at 512-861-8040. Thank you again.
Excessive wait times and unprofessional staff handling of urgent medical needs
billing department fails to provide itemized receipts with CPT codes
Business reply on Google
Our CareNow Urgent Care - Central Austin truly values your feedback, and we are sorry to hear about this experience. Please contact our Center Manager at 512-861-8040 so that we may work to make the situation better. Thank you.
Front desk staff exhibited unprofessional and rude behavior toward the patient.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 512-861-8040
Unexpected additional charges billed after initial payment for office visit
Business reply on Google
Thank you for leaving a review. We are committed to the satisfaction of our patients, and this feedback will help us improve.
Rude staff, poor communication, and inaccurate medical discharge documentation.
Business reply on Google
Our team truly values this feedback, and we are very sorry for the negative impression our CareNow left. Please contact our Center Manager at 512-861-8040 so that we may work to make the situation better. Thank you.