Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Front desk staff displayed a rude and unprofessional attitude.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Burnet Road, so we will make every effort to address any concerns. These comments have been shared with the clinic manager, Reyna. If you would like to speak with someone about your experience, please call 512-867-6299.
The staff at the Burnet location were rude and inconsiderate.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Burnet Road, so we will make every effort to address any concerns. These comments have been shared with the clinic manager, Reyna. If you would like to speak with someone about your experience, please call 512-867-6299.
The business refuses to provide an itemized breakdown of excessive charges.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Burnet Road, so we will make every effort to address any concerns. These comments have been shared with the clinic manager. If you would like to speak with someone about your experience, please call 512-867-6299.
Staff prioritized billing over urgent medical care for a patient.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Burnet Road, so we will make every effort to address any concerns. These comments have been shared with the clinic manager. If you would like to speak with someone about your experience, please call 512-867-6299.
Provider failed to listen to symptoms and misdiagnosed the patient
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Burnet Road, so we will make every effort to address any concerns. These comments have been shared with the clinic manager]. If you would like to speak with someone about your experience, please call 512-867-6299.
Inadequate medical evaluation and poor staff communication during urgent care visit.
Business reply on Google
Kiki Fernandez, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at 512-867-6299. Thank you again.
Receptionist was rude to the customer
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Burnet Road, so we will make every effort to address any concerns. These comments have been shared with the clinic manager. If you would like to speak with someone about your experience, please call 512-867-6299.
Staff provided incorrect information regarding services and wasted patient time.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Burnet Road, so we will make every effort to address any concerns. These comments have been shared with the clinic manager. If you would like to speak with someone about your experience, please call 512-867-6299
excessive wait times and poor staff communication at urgent care
Business reply on Google
We sincerely apologize for any scheduling issues experienced at our CareNow Urgent Care - Burnet Road and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to our clinic manager at 512-867-6299, to express your concerns.
Front desk staff were rude and unprofessional toward a patient.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Burnet Road, so we will make every effort to address any concerns. These comments have been shared with the clinic manager. If you would like to speak with someone about your experience, please call 512-867-6299.
Staff prioritized paperwork over immediate treatment of bleeding wounds.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Burnet Road, so we will make every effort to address any concerns. These comments have been shared with the clinic manager. If you would like to speak with someone about your experience, please call 512-867-6299
Staff member's unprofessional conduct caused a delayed medical diagnosis.
Business reply on Google
Sarah Flores, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at 512-867-6299. Thank you again.
Patient misdiagnosed and charged for a follow-up visit
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 512-867-6299
Staff unprofessionalism, faulty equipment, and lack of diagnostic capabilities.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 512-867-6299
Urgent care refused requested procedure and failed to provide basic treatment.
Business reply on Google
We apologize for not meeting your expectations. Please feel free to contact us directly at 512-867-6299 to discuss your concerns further.
Staff refused to refund an upfront co-pay despite insurance coverage.
Business reply on Google
Our CareNow Urgent Care - Burnet Road truly values your feedback, and we are sorry to hear about this experience. Please contact our Center Manager at 512-867-6299 so that we may work to make the situation better. Thank you.
Long wait times and unprofessional staff behavior toward a parent.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Burnet Road, so we will make every effort to address any concerns. These comments have been shared with our Center Manager. If you would like to speak with someone about your experience, please call (512) 867-6299
Unsympathetic staff and long wait times despite pre-check-in.
Business reply on Google
Our CareNow Urgent Care - Burnet Road truly values your feedback, and we are sorry to hear about this experience. Please contact our Center Manager at 512-867-6299 so that we may work to make the situation better. Thank you.
Staff were rude and unprofessional during the patient visit.
Staff member failed to follow mask protocols and coughed on patient
Business reply on Google
We are sorry to see reviews like this. We strive to provide all of our patients with excellent service. Your feedback helps us continuously work to improve our customer service at check-in.