Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff member displayed unprofessional and rude behavior during a phone inquiry.
Business reply on Google
We sincerely apologize for any issues experienced at our CareNow Urgent Care - Lakewood and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to our Clinic Manger Eddie at 972-674-8510 to express your concerns.
Staff refused to perform a second medical test during the visit.
Staff demanded excessive personal information for a simple drug screening.
Business reply on Google
Griffin Drescher, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at 972-674-8510. Thank you again, Eddie Waite Center Manager.
Unprofessional staff behavior and inconsistent mask policy enforcement.
Provider dismissed patient history and prescribed ineffective medical treatment.
Staff refused to provide urgent asthma medication treatment
Patient dissatisfied with medical diagnosis and refusal of antibiotic treatment.
Patient charged facility fee for unrendered services and refused appointment.
Patient charged for ineffective medical consultation and unnecessary follow-up visits.
Staff discussed private medical information in front of other patients
The Lakewood location provided poor service and no medical direction.
The nurse practitioner provided a rushed and dismissive consultation.
Business reply on Google
We appreciate you bringing this to our attention. Your experience matters to us, and we would like to understand more. Please feel free to reach out to us at 726-748-510.
Patient charged for unsuccessful blood draw and failed medical consultation
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Lakewood, so we will make every effort to address any concerns. These comments have been shared with the Center Manager DeDe. If you would like to speak with someone about your experience, please call 972-674-8510
Patient neglected and received improper wound care causing further injury
Front desk staff improperly removed patient from the virtual waitlist.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 972-674-8510.
Incompetent blood draw attempts caused physical injury and delayed employment start.
Business reply on Google
Gaby Chavez, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at 972-674-8510. Thank you again, Dezhane.
The medical facility was not cleaned properly and contained dead insects.
Business reply on Google
Zach Krimm, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give our Manager call at 972-6748-510.
Long wait times for check-in and provider availability
Business reply on Google
Thanks for making us aware of this experience. Please send us a private message with your contact information, or reach out to us at 972-674-8510so that we may discuss this issue.
Medical staff misread test results and initially denied necessary treatment
Business reply on Google
Thanks for making us aware of this experience. Please send us a private message with your contact information so that we may discuss this issue.
Business sent disputed balance to collections despite prior payment agreement.
Business reply on Google
Please reach out to De'Zhane at 972-674-8510 at your earliest convenience so that we may address this matter with you directly.