Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait time for a drug screen appointment
Medical staff misdiagnosed fractures and provided poor patient care
The facility refused to treat a patient in an emergency situation.
Front desk staff member was rude and yelled at the patient.
Excessive wait times and incompetent insurance processing.
The business operating hours are inconvenient for working individuals and parents.
Staff was rude and provided inadequate medical consultation and billing.
The clinic failed to submit the required medical certificate to DPS.
Unsafe medical practices and failure to follow specimen labeling protocols.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please call us at (214) 721-0630 and ask to speak with our Manager.
Incorrect medication prescribed and unauthorized additional charges applied to account
Staff provided misleading referrals to an expensive emergency room facility.
Patient received no treatment and was denied a refund.
Nurse exhibited unprofessional, aggressive, and dismissive behavior toward the patient.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 214-721-0630.
staff failed to provide lab results and correct prescriptions timely
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at 972-674-8510 to discuss further.
Long wait times and billing issues due to system failure.
Business reply on Google
Nina K, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give our manager a call at 214-721-0630
Lack of follow-up care and excessive waiting room times
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Uptown, so we will make every effort to address any concerns. If you would like to speak with someone about your experience, please call our manger at 214-721-0630.
Staff ignored medical concerns and falsified information in the medical report.
Business reply on Google
We are sorry to hear of this experience in our CareNow Urgent Care - Uptown and would like to look into this further. Please call or Manger at 214-721-0630 so that we can get further information to address the situation
Overcharged for copay and received rushed, dismissive medical care.
Business reply on Google
We are sorry to hear of this experience in our CareNow Urgent Care - Uptown and would like to look into this further. Please call or Manger at 214-721-0630 so that we can get further information to address the situation.
Staff member provided incorrect information regarding TB test timing requirements.
Business reply on Google
We are grateful for the kind words regarding our medical assistant. We will investigate the concern regarding your experience at the front desk, and take the appropriate measures to fix this issue.
Inadequate medical diagnosis and failure to communicate test results or follow-up
Business reply on Google
Our team truly values this feedback, and we are very sorry for the negative impression our Clinic left. Please contact our Clinic Manager, Sandy at 214-721-0630 so that we may work to make the situation better. Thank you.