Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Provider failed to perform requested tests and misdiagnosed the patient's condition.
Business is listed as open but is permanently closed
Business reply on Google
We apologize for any inconvenience. Please reach out to us at 469-672-4238 to provide more details.
Staff dismissed patient and refused to evaluate severe pain.
Business reply on Google
Hi, We'd love to learn more about your experience so we can identify any concerns you may have. Please contact our Center Manager, Lupe, at 469-672-4238. We look forward to hearing from you.
Patient experienced a long wait despite having a scheduled appointment.
Long wait time and lack of professional medical examination
facility failed to complete physical and refused to issue promised refund
Clinic lacks training and equipment for severe medical emergencies.
Staff were rude, provided inadequate care, and misused patient contact data.
Business reply on Google
Our team truly values this feedback, and we are very sorry for the negative impression our clinic left. Please contact our Manager at 972-332-5555. so that we may work to make the situation better. Thank you
Facility refused medical advice over the phone requiring another paid visit
Business reply on Google
We sincerely apologize for any issues experienced at our CareNow Urgent Care - Oak Lawn and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to our Manager at 469-672-4238. to express your concerns.
Provider dismissed patient symptoms and failed to provide appropriate medical treatment
Business reply on Google
Our CareNow Urgent Care - Oak Lawn truly values your feedback, and we are sorry to hear about this experience. Please contact our Manager] at 469-672-4238 so that we may work to make the situation better. Thank you.
Inaccurate wait times and poor facility maintenance
Business reply on Google
Our CareNow Urgent Care - Oak Lawn truly values your feedback, and we are sorry to hear about this experience. Please contact our Manager at 469-672-4238 so that we may work to make the situation better. Thank you.
Nurse practitioner ignored patient concerns and caused prescription fulfillment delays.
Business reply on Google
We are sorry to hear of this experience in our CareNow Urgent Care - Oak Lawn and would like to look into this further. Please call our Manager at 469-672-4238 so that we can get further information to address the situation.
Inadequate medical treatment provided for ear blockage issue
Business reply on Google
Our CareNow Urgent Care - Oak Lawn truly values your feedback, and we are sorry to hear about this experience. Please contact our Manager at 469-672-4238 so that we may work to make the situation better. Thank you.
Patient experienced excessive wait times and unprofessional staff behavior.
Business reply on Google
Hi, We'd love to learn more about your experience so we can identify any concerns you may have. Please contact our Area Manager, at 469-672-4238. We look forward to hearing from you.
The clinic failed to return calls regarding medication safety concerns.
Excessive wait times and premature billing for medical services.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 469-672-4238.
Provider misdiagnosed condition leading to hospitalization and incorrect medication
Business reply on Google
We are sorry to hear of this experience in our CareNow Urgent Care - Oak Lawn and would like to look into this further. Please call our Manager at 469-672-4238 so that we can get further information to address the situation.
Doctor was rude and unprofessional regarding patient medical history and symptoms
Business reply on Google
Thanks for making us aware of this experience. Please send us a private message with your contact information, or reach out to us at 469-672-4238 so that we may discuss this issue.
Patient refused to provide social security number due to privacy concerns.
Business reply on Google
Hi, We'd love to learn more about your experience so we can identify any concerns you may have. Please contact our Manager at 469-672-4238. We look forward to hearing from you.
Doctor was dismissive and provided poor bedside manner during the visit.