Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Incorrect medical diagnosis and unauthorized billing upgrades for services rendered.
Business reply on Google
We sincerely apologize for any Billing issues experienced at our CareNow Urgent Care - Heights and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to our Center Manager Kayla at 832-539-4707. to express your concerns.
Nurse practitioner was dismissive and ignored patient medical history
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at (832) 539-4707 to discuss further.
Patient felt dismissed and received inadequate medical treatment and advice.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Heights, so we will make every effort to address these concerns. If you would like to speak with the Enter Manager about your experience, please call (832) 539-4707.
Staff member was unhelpful and rude regarding pharmacy location assistance.
Business reply on Google
After Glow, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with my team, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give our Center Manager a call at 832-539-4707. Thank you again.
The clinic overcharged the patient and delayed the required refund process.
Business reply on Google
We sincerely apologize for billing issues experienced at our CareNow Urgent Care - Heights and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to our Center Manager at 832.539.4707. to express your concerns.
Clinic overcharged Medicare patient for routine testing and office visit fees.
Business reply on Google
We sincerely apologize for the billing issue experienced at our facility and value this feedback. We are dedicated to providing timely, patient-centered, quality care and regret that this was not the experience described. As we work to improve our processes, please don't hesitate to contact at our center manager at 832-539-4707 to express your concerns.
Online payment system glitch caused incorrect collections notice
Business reply on Google
We sincerely apologize for this billing issue experienced with our Care Now facility and value this feedback. We are dedicated to providing timely, patient-centered, quality care and regret that this was not the experience described. As we work to improve our processes, please don't hesitate to reach out to the center manager at 832-539-47-07. to express your concerns.
Medical staff failed to diagnose a foreign object in the ear
Business reply on Google
Cristina Arroyo, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me (center manager) a call at 832-539-4707. Thank you again,
Patient was overcharged for Covid and flu testing services.
Business reply on Google
Our team truly values this feedback, and we are very sorry for the negative impression our Care Now Urgent Care Heights left. Please contact our Center Manager at 832.539.4707 so that we may work to make the situation better. Thank you.
Unprofessional staff and billing issues resulted in lack of medical care.
Business reply on Google
We are sorry to hear of this experience in our CareNow Urgent Care - Heights and would like to look into this further. Please call the center manager at 832 539 4707 so that we can get further information to address the situation.
excessive wait time despite having a pre-booked appointment
Business reply on Google
Morgan Lobert, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at 8325394707. Thank you again.
Clinic failed to diagnose pneumonia during urgent care visit
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Heights, so we will make every effort to address any concerns. These comments have been shared with the clinic manager. If you would like to speak with someone about your experience, please call 832-539-4707.
Long wait times and failure to provide proper medical diagnosis
Inconsistent pricing and rude front desk staff at the Heights location.
The final bill exceeded the quoted price provided by staff.
Business reply on Google
We are sorry to hear of this experience in our CareNow Urgent Care - Heights and would like to look into this further. Please call Alex, our Center Manager, at 832-539-4707, so that we can get further information to address the situation.
Poor queue management and unhelpful staff regarding wait times.
Staff member refused service and denied request for management contact information.
Staff provided inconsistent service and refused to provide necessary medical care.
Medical assistant and nurse practitioner displayed unprofessional and rude behavior.
Business reply on Google
We're so sorry to see reviews like this and we truly value your feedback. We welcome the opportunity to speak with you personally about how we can better exceed your expectations. Please call 832-539-4707 so that we may discuss this further.
Front desk staff was rude and refused to accept walk-in patients.