CareNow Urgent Care - Kingwood Northpark
🩺 Health & Wellness · 300 Northpark Dr · Kingwood
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The doctor was dismissive and interrupted the patient during the visit.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Kingwood Northpark, so we will make every effort to address any concerns. These comments have been shared with Stephanie, Center Manager. If you would like to speak with someone about your experience, please call (281) 310-8445.
Business sent account to collections despite active payment plan agreement
Business reply on Google
We sincerely apologize for any scheduling and billing issues experienced at our facility and value this feedback. We are dedicated to providing timely, patient-centered, quality care and regret that this was not the experience described. As we work to improve our processes, please don't hesitate to reach out to the Billing Department at (844) 422-3627 to express your concerns.
Urgent care failed to treat condition and provided incorrect specialist referral.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Kingwood Northpark, so we will make every effort to address any concerns. These comments have been shared with the Center Manager, Stephanie. If you would like to speak with someone about your experience, please call (281) 310-8445.
Manager failed to communicate insurance status and displayed poor customer service.
Business reply on Google
Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (281) 310-8445 so we can discuss your experience further. We look forward to hearing from you.
Physician provided incorrect information regarding DOT physical certification…
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Kingwood Northpark, so we will make every effort to address any concerns. These comments have been shared with the Center Manager, Stephanie. If you would like to speak with someone about your experience, please call (281) 310-8445.
The business repeatedly billed for a service already paid for.
Business reply on Google
We sincerely apologize for any scheduling and billing issues experienced at our facility and value this feedback. We are dedicated to providing timely, patient-centered, quality care and regret that this was not the experience described. As we work to improve our processes, please don't hesitate to reach out to the Center Manager at (281) 310-8445 to express your concerns.
Patient reports being profiled and denied medical care by clinic staff.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at (281) 310-8445.
Provider refused to prescribe medication for a sinus infection.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Kingwood Northpark, so we will make every effort to address any concerns. These comments have been shared with Center Manager, Stephanie. If you would like to speak with someone about your experience, please call (281) 310-8445.
Provider dismissed health concerns and lab samples were processed incorrectly.
Business reply on Google
Our CareNow Urgent Care - Kingwood Northpark truly values your feedback, and we are sorry to hear about this experience. Please contact our Center Manager, Stephanie at (281) 310-8445 so that we may work to make the situation better. Thank you.
Patient sent to collections prematurely despite incorrect initial billing information…
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at (281) 310-8445.
Staff member exhibited rude and unprofessional behavior toward an injured patient.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 281-310-8445.
Front desk staff was rude and refused to provide billing documents.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 281-310-8445.
Patient received inadequate medical evaluation and rushed care for persistent symptoms.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Kingwood Northpark, so we will make every effort to address any concerns. These comments have been shared with leadership. If you would like to speak with someone about your experience, please call (281) 310-8445.
Patient experienced long wait times and poor bedside manner from provider.
Business reply on Google
We think we have an incredible staff too! It's always nice to see messages like this.
Excessive wait times for scheduled drug testing appointments.
Business reply on Google
Jonmichael Steward, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to call the Center Manager at (281) 310-8445. Thank you again.
Patient overcharged for a visit and cannot reach customer support
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at (281) 310-8445.
Physician was dismissive and failed to address patient symptoms.
Business reply on Google
Our CareNow Urgent Care - Kingwood Northpark truly values your feedback, and we are sorry to hear about this experience. Please contact our Center Manager at (281) 310-8445 so that we may work to make the situation better. Thank you.
Nurse performed painful, incompetent blood draw using expired medical supplies.
Business reply on Google
We are sorry to hear of this experience in our CareNow Urgent Care - Kingwood Northpark and would like to look into this further. Please call (281) 310-8445 so that we can get further information to address the situation.
Nurse practitioner displayed unprofessional behavior and lacked medical competence.
Business reply on Google
Leah, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at (281) 310-8445. Thank you again.
hazardous medical waste left exposed in patient examination room
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Kingwood Northpark, so we will make every effort to address any concerns. These comments have been shared with our staff and providers. If you would like to speak with someone about your experience, please call 281.310.8445.