Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unsafe facility entrance and poor quality of medical evaluation services.
Business reply on Google
Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (512) 643-8164 and ask to speak to our Area Manager so we can discuss your experience further. We look forward to hearing from you.
staff failed to verify insurance and refused care to injured patient
Business reply on Google
Thank you for your feedback. We are sorry to hear that your recent experience did not match your expectations. Please know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please contact our billing team and they can explain fees and insurance billing processes. They can be contacted at (844) 695-2817. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Manor Team
High bill received for unsuccessful splinter removal procedure
Business reply on Google
Thank you for sharing your feedback, I am sorry for the shock in fees. Please contact our billing team and they can review your billing summary, and also explain fees and insurance billing processes. They can be contacted at (844) 695-2817. If you should have any other concerns please reach out to [email protected]. Thank you again for reaching out to us. Sincerely, The Texas MedClinic Urgent Care - Manor Team
Urgent care refused treatment and charged for an office visit.
Business reply on Google
Thank you for your detailed feedback. Please know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Someone from our team will be reaching out to you soon. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Manor Team
unexpected additional charges after paying copay for urgent care visit
Business reply on Google
Thank you for sharing your feedback, I am sorry for the shock in fees. Please contact our billing team and they can review your billing summary, and also explain fees and insurance billing processes. They can be contacted at (844) 695-2817. If you should have any other concerns please reach out to [email protected]. Thank you for your time and feedback. Sincerely, The Texas MedClinic Urgent Care - Manor Team
Provider dismissed patient concerns and required additional payment for further testing.
Business reply on Google
Dear Michelle, thank you for your detailed feedback. We are sorry to learn your experience did not meet your expectations. Please know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Manor Team
Staff incorrectly demanded payment despite proof of met insurance out-of-pocket maximum.
Business reply on Google
Dear Taylor, thank you for sharing your feedback, I am sorry for the shock in fees. Please contact our billing team and they can review your billing summary, and also explain fees and insurance billing processes. They can be contacted at (844) 695-2817. Please know that we read every review and will share your feedback directly with the leadership at our clinic. Someone will be contacting you soon. Sincerely, The Texas MedClinic Urgent Care - Manor Team
Doctor failed to examine reported ear pain and provide clear diagnosis.
Business reply on Google
Dear Shannon, thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please feel free to reach out to [email protected] if you would like to discuss your experience in greater detail. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Manor Team
Staff refused to provide antibiotics for patient symptoms
Business reply on Google
Dear Monica, thank you for your feedback. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Manor Team
The virtual visit link was never sent to the patient.
Business reply on Google
Thank you for your feedback. We are always working to improve our processes and appreciate your input.
Poor nursing technique and excessive billing for an urgent care visit.
Business reply on Google
Dear Manosh, thank you for sharing your feedback. Please contact our billing team and they can review your billing summary, and also explain fees and insurance billing processes. They can be contacted at (844) 695-2817. If you should have any other concerns please reach out to us at [email protected]. Sincerely, The Texas MedClinic Urgent Care - Manor Team