CareNow Urgent Care - Broadway
🩺 Health & Wellness · 1007 NE Interstate 410 Loop Suite 100 & 120 · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff altered personal medical forms without authorization and caused long wait times.
Business reply on Google
I’m sorry to learn that your experience with Texas MedClinic Urgent Care - Broadway did not meet your expectations. Please know that we read every review and use every piece of feedback to improve. The information you shared has been passed on to the team so that they can work together to improve. If you have anything additional to share, please reach out to [email protected] to schedule a time to talk. We hope you are willing to visit us again in the future so that we can show you how we learn from patient feedback and use it to improve patient experiences. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
The patient was charged an unexpectedly high consultation fee without prior disclosure.
Business reply on Google
Thank you for sharing your feedback, I am sorry for the shock in fees. Please contact our billing team and they can review your billing summary, and also explain fees and insurance billing processes. They can be contacted at (844) 695-2817. Thank you for your time and feedback. Sincerely, The Texas MedClinic Urgent Care - Broadway Team
Staff member provided unhelpful and dismissive service.
Business reply on Google
Thank you for your feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please feel free to reach out to [email protected] if you would like to discuss your experience in greater detail. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
inability to obtain itemized billing for a charge
Business reply on Google
Thank you for sharing your feedback. Please contact our billing team and they can review your billing summary, and also explain fees and insurance billing processes. They can be contacted at (844) 695-2817. Thank you for your time and feedback. Sincerely, The Texas MedClinic Urgent Care - Broadway Team
The office refused to accept insurance and demanded out of pocket payment.
Business reply on Google
Thank you for sharing your feedback. Please contact our billing team and they can explain fees and insurance billing processes. They can be contacted at (844) 695-2817. Thank you again for your time and feedback. Sincerely, The Texas MedClinic Urgent Care - Broadway Team
Long wait time and unprofessional staff behavior during urgent care visit.
Business reply on Google
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We strive for positive patient experiences. Please feel free to reach out to [email protected] if you would like to discuss your experience in greater detail. We value your business and our role as part of your wellness team. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
Nurse practitioner provided dismissive care and failed to perform proper examination
Business reply on Google
Dear Desiray, thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Someone from out team will be following up with you soon. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
Unprofessional medical care caused ear injury and prescription delays.
Business reply on Google
Dear Olivia, thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please reach out to us at [email protected] if you would like to discuss your experience in greater detail. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
Doctor provided ineffective treatment and staff was dismissive
Business reply on Google
Dear Victoria, thank you for your detailed feedback. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. If you would like to discuss your experience in greater detail, please reach out to us at [email protected]. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
Incorrect billing charges and medical negligence during a stitch removal procedure.
Business reply on Google
Dear Ben, thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. If you would like to discuss your experience in greater detail, please reach out to us at [email protected] you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
Excessive wait time for a drug test despite having an appointment.
Business reply on Google
We are sorry to hear that your recent experience did not meet your expectations. Please know that we intend to share your feedback directly with the staff and leadership and work to ensure better experiences and outcomes in the future. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
Patient waited two hours without being seen by a doctor.
Business reply on Google
Dear Bonnie, we are sorry to hear that your recent experience did not meet your expectations. Please know that we intend to share your feedback directly with the staff and leadership and work to ensure better experiences and outcomes in the future. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
Long wait time and dismissive doctor during urgent care visit
Business reply on Google
Thank you for your detailed feedback. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please feel free to reach out to [email protected] if you would like to discuss this in greater detail. Thank you again. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
Physician refused to perform necessary diagnostic testing for patient symptoms
Business reply on Google
Dear Olivia, thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please feel free to reach out to [email protected] if you would like to discuss this in greater detail. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
Staff treated the patient dismissively and made her feel invalidated.
Business reply on Google
Dear Yadira, Thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the staff and leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please feel free to reach out to [email protected] if you would like to discuss this in greater detail. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
excessive charges and misleading insurance information for a simple test
Business reply on Google
Dear Ben, Thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the staff and leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please contact our billing team and they can review your billing summary, and also explain fees and insurance billing processes. They can be contacted at (844) 695-2817. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
Doctor displayed poor bedside manner and lacked awareness of patient testing.
Business reply on Google
We are sorry to hear that your recent experience did not meet your expectations. Please know that we intend to share your feedback directly with the staff and leadership and work to ensure better experiences and outcomes in the future. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care - Broadway Team
Doctor refused to prescribe necessary antibiotics for a sinus infection.
Business reply on Google
Dear Sarah, Thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the staff and leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care Team
Front desk staff was unhelpful and unable to answer questions.
Business reply on Google
Dear Miguel, Thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the staff and leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care Team
Doctor provided ineffective treatment and dismissed patient concerns regarding medical…
Business reply on Google
Dear Ryan, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We strive for positive patient experiences. Please feel free to reach out to [email protected] to share additional comments, concerns, or suggestions. We would love to hear more about your experience and learn how we can do better in the future. Thank you for taking the time to reach out to us. We value your business and our role as part of your wellness team. Yours Sincerely, The Texas MedClinic Urgent Care Team