CareNow Urgent Care - Bulverde Road
🩺 Health & Wellness · 17122 Bulverde Rd Ste 104 · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The front desk staff member was rude and unhelpful.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Bulverde Road, so we will make every effort to address any concerns. These comments have been shared with our Clinic Manager. If you would like to speak with someone about your experience, please call 210-783-0170.
excessive wait time despite low patient volume
Business reply on Google
We apologize for any inconvenience. Please reach out to us at 210-783-0170 to provide more details.
Excessive wait times despite the facility being empty
Business reply on Google
We apologize for any inconvenience. Please reach out to us at 2100783-0170 to provide more details.
The clinic incorrectly applied a family deductible instead of an individual one.
Business reply on Google
We sincerely apologize for any billing issues experienced at our Clinic and value this feedback. We are dedicated to providing timely, patient-centered, quality care and regret that this was not the experience described. As we work to improve our processes, please don't hesitate to reach out at 210-783-0170. to express your concerns.
Staff failed to perform paid tests and exhibited rude behavior.
Business reply on Google
We are sorry to hear of this experience in our CareNow Urgent Care - Bulverde Road and would like to look into this further. Please contact 210-783-0170 so that we can get further information to address the situation.
excessive wait time for urgent care services
Patient overcharged and experienced unprofessional conduct from medical staff.
Long wait times despite online check-in and empty waiting room.
repeated incorrect billing and failure to resolve account status
Business reply on Google
We sincerely apologize for any billing issues experienced at our facility and value this feedback. We are dedicated to providing timely, patient-centered, quality care and regret that this was not the experience described. As we work to improve our processes, please don't hesitate to reach out to the Center Manager @ 210-783-0170 to express your concerns.
Inadequate medical examination, unprofessional staff, and incorrect billing practices.
Physician dismissed patient concerns and requested unnecessary follow-up appointment.
staff accused patient of lying about medical symptoms
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 210-783-0170.
Inadequate diagnostic testing and unprofessional staff communication during urgent care…
Staff refused to allow parent to accompany adult patient during examination.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 210-783-0170.
Online check-in system failed to notify patient of long wait times.
Patient received inadequate medical assessment and ineffective treatment for symptoms.
Business reply on Google
Our team truly values this feedback, and we are very sorry for the negative impression our Bulverde clinic. Please contact 210-783-0170 so that we may work to make the situation better. Thank you.
Appointment cancellation, long wait, and high charges for no treatment.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at Care Now Urgent Care so we will make every effort to address any concerns. These comments have been shared with the Center Manager. If you would like to speak with someone about your experience, please call 210-783-0170
Clinic charged for a visit despite refusing to treat the condition
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at Care Now Urgent Care so we will make every effort to address any concerns. These comments have been shared with the Center Manager. If you would like to speak with someone about your experience, please call 210-783-0170
Staff provided negligent medical care and ignored patient disability needs.
Business reply on Google
We're so sorry to see reviews like this and we truly value your feedback. We welcome the opportunity to speak with you personally about how we can better exceed your expectations. Please call 210-783-0170 so that we may discuss this further.
Nurse was rude and unprofessional during the patient examination.
Business reply on Google
We regret that this experience fell short of expectations. Please reach out to us so we can learn more about your experience.