CareNow Urgent Care - Stone Oak
🩺 Health & Wellness · 20780 U.S. Hwy 281 N · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inadequate medical assessment led to prolonged illness and untreated infection.
Business reply on Google
We regret that the experience didn’t meet your expectations. Please contact us directly at 210-963-8455 to discuss further.
Inaccurate diagnosis and failure to provide necessary medical testing
Business reply on Google
I am so sorry to hear that you had trouble reaching us and will share this feedback with our staff so we may work to improve. If there is anything else you need, please don't hesitate to reach out to me directly at Edna at CareNow 210-963-8455.
Medical staff prioritize paperwork over patient health and care
Provider refused requested treatment for a sinus infection.
unresolved billing discrepancies and unprofessional staff communication
Business reply on Google
Thanks for making us aware of this experience. Please send us a private message with your contact information, or reach out to us at 210-963-8455 so that we may discuss this issue.
Long wait times and poor communication regarding diagnosis and medical procedures.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Stone Oak, so we will make every effort to address any concerns. These comments have been shared with clinic manager, Edna. If you would like to speak with someone about your experience, please call 210-963-8455.
Medical staff failed to provide timely care during a health emergency.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please inbox us your contact information or call us at 210-963-8455.
Patient left after waiting forty-five minutes in an exam room
Business reply on Google
Our CareNow Urgent Care - Stone Oak truly values your feedback, and we are sorry to hear about this experience. Thank you.
Patient received incomplete medical assessment and discharge without diagnosis…
Business reply on Google
Sarah Ayala, thank you for your feedback and positive comments about Melvin. We understand your time is valuable and want to apologize if your wait was longer than anticipated. As the practice manager, I appreciate you taking the time to leave us this feedback as it helps us identify ways we can better serve our patients in the future.
excessive wait time and lack of communication regarding delays
Ineffective medical treatment provided at a high cost.
Business reply on Google
Our CareNow Urgent Care - Stone Oak truly values your feedback, and we are sorry to hear about this experience. Thank you.
excessive wait times and medication sent to the incorrect pharmacy
Staff refused service due to alleged system issues and insurance verification failure.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Stone Oak Parkway, so we will make every effort to address any concerns. Thank you
Clinic lacked on-site medical providers and failed to communicate service limitations.
Business reply on Google
210986-8455
The physician assistant provided an inadequate medical examination.
Business reply on Google
Our CareNow Urgent Care - Stone Oak truly values your feedback, and we are sorry to hear about this experience. Thank you.
Inaccurate wait time notification resulted in a long wait.
Business reply on Google
Our CareNow Urgent Care - Stone Oak truly values your feedback, and we are sorry to hear about this experience. Thank you.
clinic failed to provide medical guidance or medication for positive diagnosis
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Stone Oak, so we will make every effort to address any concerns.
Unprofessional staff, excessive copayment demands, and long wait times.
Business reply on Google
We truly values your feedback, and we are sorry to hear about this experience. Thank you.
Excessive wait time and lack of provider availability
Business reply on Google
Thank you for this feedback and please know this is not acceptable by our standards. I apologize that we fell short of your expectations. Thank you again.
Receptionist was rude and exhibited discriminatory behavior toward the patient.
Business reply on Google
We regret that this experience fell short of expectations.