CareNow Urgent Care - Thousand Oaks
🩺 Health & Wellness · 2951 Thousand Oaks Dr #104 · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The facility provides inadequate medical care and assistance.
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Thousand Oaks, so we will make every effort to address any concerns. These comments have been shared with our center manager. If you would like to speak with someone about your experience, please call 210-783-0170
Customer charged for an unwanted Covid test
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Thousand Oaks, so we will make every effort to address any concerns. These comments have been shared with Center Manager. If you would like to speak with someone about your experience, please call 210-494-2951
facility uses incorrect billing codes for follow up appointments
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Thousand Oaks, so we will make every effort to address any concerns. These comments have been shared with our Center Manager they will be in contact with you as soon as possible.
clinic provided ineffective treatment for the cost charged
Business reply on Google
We are very sorry to hear about this experience. Patient satisfaction is important to us at CareNow Urgent Care - Thousand Oaks, so we will make every effort to address any concerns. These comments have been shared with Center Manager. If you would like to speak with someone about your experience, please call 210-494-2324.
Doctor exhibited unprofessional behavior and bias during a physical examination.
Business reply on Google
We appreciate you bringing this to our attention. Your experience matters to us, and we would like to understand more. Please feel free to reach out to us at 210-494-2423
Long wait time and provider refused to prescribe necessary medication
Business reply on Google
We appreciate you bringing this to our attention. Your experience matters to us, and we would like to understand more. Please feel free to reach out to us ay 210-494- 2451
Urgent care lacked diagnostic tools and failed to provide promised treatment.
Business reply on Google
We sincerely apologize for any issues experienced at our CareNow Urgent Care - Thousand Oaks and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to our Center Manager at 210-494-2324. to express your concerns.
Practitioner provided inadequate medical assessment and incorrect treatment for an…
Business reply on Google
Thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations.
dismissive staff and unnecessary additional copay for unresolved symptoms
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. At your earliest convenience, please contact us at 210-494-2324
Provider was dismissive and failed to provide a thorough medical examination.
Doctor ignores patient medical history and provides ineffective treatment recommendations.
staff were rude and failed to provide adequate medical assessment
Staff prioritized other patients over a child despite earlier arrival.
inaccurate medical documentation and failure to correct records
Inadequate medical treatment and insufficient work restriction documentation provided.
The final bill exceeded the quoted flat rate price.
Excessive wait times for drug screening services.
Incorrect medication prescribed and delayed communication regarding medical instructions
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team and someone would like to discuss this experience in further detail. Please email with your contact information at your earliest convenience to [email protected].
The business charged more than the quoted price for a physical.
Provider rushed the visit and delayed the prescription fulfillment process.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Pierce. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We'd like to connect to learn more from you and an Operations leader will be in touch.