CareNow Urgent Care - Sonterra
🩺 Health & Wellness · 323 N Loop 1604 W · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Clinic refused to treat patient due to military insurance policy
Business reply on Google
Thank you for sharing your feedback. We appreciate your input and will review our policies and communication to better serve all patients.
The staff provided excessively slow service.
Physician misdiagnosed pneumonia as a cold leading to hospitalization
Business reply on Google
Jarred, thank you for your feedback. We are sorry to hear that your recent experience did not meet your expectations. Please know that we intend to share your feedback with the leadership at our clinic and someone from our team will be reaching out to you soon. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care - Stone Oak Team
Patient charged full fee for follow-up visit without receiving clear diagnosis.
Business reply on Google
Dear Debra, thank you for your detailed feedback. We are sorry to hear that your experience did not meet your expectations. Please know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Stone Oak Team
The clinic charged an incorrect copay amount for the visit.
Business reply on Google
Thank you for sharing your feedback, I am sorry for the shock in fees. Please contact our billing team and they can explain fees and insurance billing processes. They can be contacted at (844) 695-2817. Thank you again for reaching out to us. Sincerely, The Texas MedClinic Urgent Care - Stone Oak Team
The clinic lost the patient's blood sample.
Business reply on Google
Thank you for your feedback. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Stone Oak Team
delayed lab results and lost blood sample
Business reply on Google
I’m sorry to learn that your experience with Texas MedClinic Urgent Care - Stone Oak did not meet your expectations. Please know that we read every review and use every piece of feedback to improve. The information you shared has been passed on to the team so that they can work together to improve. If you have anything additional to share, please reach out [email protected] to schedule a time to talk. We hope you are willing to visit us again in the future so that we can show you how we learn from patient feedback and use it to improve patient experiences. Yours Sincerely, The Texas MedClinic Urgent Care - Stone Oak Team
Medical misdiagnosis led to unnecessary emergency room visit and financial loss.
Business reply on Google
Thank you for your feedback. I am sorry you were dissatisfied with your recent visit. At Texas MedClinic Urgent Care - Stone Oak, we don’t make excuses when we fail to deliver on our promise of positive experiences. We hold ourselves accountable and use feedback to do better in the future. If you have anything additional to share, please reach out to [email protected] to schedule a time to talk. Please know that your feedback is invaluable, and we hope for the chance to demonstrate to you that we are committed to improvement. Yours Sincerely, The Texas MedClinic Urgent Care - Stone Oak Team
Long wait times and poor organization of patient check-in process.
Business reply on Google
Dear Patty, we are sorry to hear that your recent experience did not meet your expectations. Please know that we intend to share your feedback directly with the staff and leadership and work to ensure better experiences and outcomes in the future. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care - Stone Oak Team
Provider demonstrated poor bedside manner and dismissive approach to patient care.
Business reply on Google
Dear Tessie, we are sorry to hear that your recent experience did not meet your expectations. Please know that we intend to share your feedback with the leadership at our clinic and work to ensure better experiences and outcomes in the future. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care - Stone Oak Team
Doctor did not prescribe medication for respiratory infection
Business reply on Google
Dear Howard, thank you for your feedback. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Stone Oak Team
Physician assistant provided dismissive care and failed to diagnose patient condition.
Business reply on Google
Dear Lauren, thank you for your detailed feedback. Know that we read and value all patient input and will share your comments with the leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. If you would like to discuss this in greater detail, feel free to reach out to [email protected] to schedule a time to talk. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Stone Oak Team
Clinic billed for complex procedure not performed during the visit
Excessive wait time for test results and provider consultation
Business reply on Google
Dear Ana, thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the staff and leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Stone Oak Team
Booking app incorrectly lists insurance as accepted
Business reply on Google
Dear Amy, thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the staff and leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please contact our billing team and they can explain fees and insurance billing processes. They can be contacted at (844) 695-2817. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Stone Oak Team
Long wait times and dismissive medical care for sinus infection symptoms.
Business reply on Google
Dear Jennifer, thank you for your detailed feedback as to what disappointed you and how we could have done better. Know that we read and value all patient input and will share your comments with the staff and leadership at our clinic as we continue to strive to be the trusted provider of quality patient care for individuals and families. Please feel free to reach out to [email protected] to share additional comments, concerns, or if you would like to discuss this in greater detail. Thank you again for your time and feedback. Yours Sincerely, The Texas MedClinic Urgent Care - Stone Oak Team
Excessive three hour wait time for urgent care services
Business reply on Google
We are sorry to hear that your recent experience did not meet your expectations. Please know that we intend to share your feedback directly with the staff and leadership and work to ensure better experiences and outcomes in the future. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care Team
Provider failed to examine patient or explain the medical condition.
Business reply on Google
Dear Christina, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We strive for positive patient experiences. Please feel free to reach out to [email protected] to share additional comments, concerns, or if you would like to discuss this in greater detail. Thank you for taking the time to reach out to us. We value your business and our role as part of your wellness team. Yours Sincerely, The Texas MedClinic Urgent Care Team
excessive wait times for medical provider despite adequate staffing levels
Business reply on Google
Dear Dustin, we are sorry to hear that your recent experience did not meet your expectations. Please know that we intend to share your feedback directly with the staff and leadership and work to ensure better experiences and outcomes in the future. We value your input and hope for the opportunity to provide you with a better experience in the future. Yours Sincerely, The Texas MedClinic Urgent Care Team
clinic falsified medical records and engaged in deceptive billing practices
Business reply on Google
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We strive for positive patient experiences. Please feel free to reach out to [email protected] to share additional comments, concerns, or if you would like to discuss this in greater detail. Thank you for taking the time to reach out to us. We value your business and our role as part of your wellness team. Yours Sincerely, The Texas MedClinic Urgent Care Team