Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager failed to resolve a drink issue professionally.
Business reply on Google
Hi Nikki, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions.
Poor food quality, warm drinks, and slow service provided.
Business reply on Google
We’re very sorry to hear about this, Hannah. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
The bartender displayed a poor attitude toward the customer.
Business reply on Google
Hi there. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Dirty seating and poor service with oily food quality.
Business reply on Google
Hi Lamar. Our valued Guests mean everything to us, so we're disappointed that you didn't have a good experience at our restaurant. We hope we meet your expectations the next time you visit.
Dirty bar area, slow service, and poor quality food and drinks.
Business reply on Google
Hi there. Our valued Guests mean everything to us, so we're disappointed that you didn't have a good experience at our restaurant. We hope we meet your expectations the next time you visit.
Waitress exhibited discriminatory behavior toward the customer and their family.
Business reply on Google
Hi Ximena. We appreciate you informing us about your experience at our restaurant. We are committed to an inclusive, respectful, and welcoming environment for all our valued Guests. Please visit Chilis.com/frequently-asked-questions so that we can collect specific details of your recent visit and respond to you directly. Thank you.
customers were ignored by staff for twenty minutes without service
Business reply on Google
We’re sorry for the wait, Dominique! We’ll work on being quicker next time. We appreciate your feedback!
Server ignored table and failed to provide requested items and drinks.
Business reply on Google
Hi Lana. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
The server abandoned the table after seeing the payment method.
Business reply on Google
Hi Jack, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
Staff ignored customers and failed to locate the takeout order.
Business reply on Google
Hi Tamra. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Inattentive service and cold food served at the restaurant.
Business reply on Google
Hi Erica. You should always expect excellent service with hot, fresh food from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Small portion sizes and missing coffee condiments.
Business reply on Google
Hi Heidi, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions.
staff ignored customers and prioritized socializing over providing service
Business reply on Google
Hi Vinny. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at https://www.chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Poor food quality, small portion sizes, and high prices.
Business reply on Google
Hi there, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
The order contained incorrect items and poor quality food.
Business reply on Google
This is disappointing to hear, Rachell. We strive for perfection with every order! Please reach out to us at https://www.chilis.com/frequently-asked-questions so we can look into this. Thank you.
Staff failed to accommodate dietary request and manager was unprofessional.
The restaurant significantly reduced the number of menu options available.
Poor staff attitude and undercooked, low-quality food items.
Poor service, dirty tables, and incorrect food orders for the family.
Burnt food, lack of sauce, and excessive delivery wait time.