Chili's Grill & Bar
🍽️ Restaurants · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
cockroaches present on the bar counter and poor management response
Business reply on Google
Hi Kay. Thank you for bringing this to our attention. Our standards of cleanliness and sanitation should meet or exceed your expectations. Please fill out our contact form at Chilis.com/frequently-asked-questions so that we can respond to you directly.
The chicken sandwich served was burnt and inedible.
Business reply on Google
We’re very sorry to hear about this. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
frequent inventory shortages, overcooked food, and long wait times
Business reply on Google
Hi Andrew, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
Poor food quality and inattentive service from the waitstaff.
Business reply on Google
Hi Sergio, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
Manager failed to resolve a drink issue professionally.
Business reply on Google
Hi Nikki, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions.
Poor food quality, warm drinks, and slow service provided.
Business reply on Google
We’re very sorry to hear about this, Hannah. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
The bartender displayed a poor attitude toward the customer.
Business reply on Google
Hi there. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Long wait time for service compared to other customers
Business reply on Google
We’re sorry for the wait, Lina! We’ll work on being quicker next time. We appreciate your feedback!
Long wait time for server and poor service priority
Business reply on Google
We appreciate your patience. We’re always aiming to serve you faster, and your feedback helps us improve. Hope to see you again soon!
poor food quality and incorrect billing for returned items
Business reply on Google
We’re very sorry to hear about this. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
Missing meal items were not refunded or compensated.
Business reply on Google
This is disappointing to hear, Penny. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Bartender was rude and refused to clean the dirty bar area.
Business reply on Google
Hi Jasmine. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Dirty seating and poor service with oily food quality.
Business reply on Google
Hi Lamar. Our valued Guests mean everything to us, so we're disappointed that you didn't have a good experience at our restaurant. We hope we meet your expectations the next time you visit.
The restaurant consistently provides incorrect and incomplete delivery orders.
Business reply on Google
This is disappointing to hear, Courtney. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Dirty bar area, slow service, and poor quality food and drinks.
Business reply on Google
Hi there. Our valued Guests mean everything to us, so we're disappointed that you didn't have a good experience at our restaurant. We hope we meet your expectations the next time you visit.
Waitress exhibited discriminatory behavior toward the customer and their family.
Business reply on Google
Hi Ximena. We appreciate you informing us about your experience at our restaurant. We are committed to an inclusive, respectful, and welcoming environment for all our valued Guests. Please visit Chilis.com/frequently-asked-questions so that we can collect specific details of your recent visit and respond to you directly. Thank you.
Staff refused to replace missing food and acted aggressively toward customer.
Business reply on Google
Hi Anita, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions.
Staff refused to warm up a dessert order for takeout.
Business reply on Google
Hi LeeAnna. Thank you for your feedback. We'd like to look into this further to ensure it doesn't happen again. Please reach out to us at Chilis.com/frequently-asked-questions.
Incomplete order delivery and unhelpful customer service response.
Business reply on Google
This is disappointing to hear, Cinthia. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
customers were ignored by staff for twenty minutes without service
Business reply on Google
We’re sorry for the wait, Dominique! We’ll work on being quicker next time. We appreciate your feedback!