Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
cockroaches present on the bar counter and poor management response
Business reply on Google
Hi Kay. Thank you for bringing this to our attention. Our standards of cleanliness and sanitation should meet or exceed your expectations. Please fill out our contact form at Chilis.com/frequently-asked-questions so that we can respond to you directly.
The chicken sandwich served was burnt and inedible.
Business reply on Google
We’re very sorry to hear about this. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
frequent inventory shortages, overcooked food, and long wait times
Business reply on Google
Hi Andrew, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
Poor food quality and inattentive service from the waitstaff.
Business reply on Google
Hi Sergio, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
Long wait time for service compared to other customers
Business reply on Google
We’re sorry for the wait, Lina! We’ll work on being quicker next time. We appreciate your feedback!
Long wait time for server and poor service priority
Business reply on Google
We appreciate your patience. We’re always aiming to serve you faster, and your feedback helps us improve. Hope to see you again soon!
poor food quality and incorrect billing for returned items
Business reply on Google
We’re very sorry to hear about this. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
Missing meal items were not refunded or compensated.
Business reply on Google
This is disappointing to hear, Penny. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Bartender was rude and refused to clean the dirty bar area.
Business reply on Google
Hi Jasmine. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
The restaurant consistently provides incorrect and incomplete delivery orders.
Business reply on Google
This is disappointing to hear, Courtney. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Staff refused to replace missing food and acted aggressively toward customer.
Business reply on Google
Hi Anita, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions.
Staff refused to warm up a dessert order for takeout.
Business reply on Google
Hi LeeAnna. Thank you for your feedback. We'd like to look into this further to ensure it doesn't happen again. Please reach out to us at Chilis.com/frequently-asked-questions.
Incomplete order delivery and unhelpful customer service response.
Business reply on Google
This is disappointing to hear, Cinthia. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Website glitch caused duplicate order and staff failed to provide items
Business reply on Google
This is disappointing to hear, Missy. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Excessive wait times, poor food quality, and incorrect order items.
Business reply on Google
This is disappointing to hear, Heather. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Manager acted unprofessional and complained about customer order changes
Business reply on Google
Hi Brittany. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at https://www.chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Poor food quality and inability to reach staff by phone
Business reply on Google
We're so sorry we let you down, Steve. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
poor service and lack of silverware at the restaurant
staff failed to acknowledge or serve customers at their table
Understaffed bar and poor management led to long wait times.