Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unexpected late fees and slow payment processing times
Business reply on Google
Hi Randy, Thank you for taking the time to leave us another review. We additionally responded to your review on the Baymeadows page as well. In terms of late fees, those are only charged if your payment does not draft successfully on its prescribed due date. This can be avoided by ensuring adequate funds are available on the aforementioned due date. Unfortunately, operating costs have increased tremendously over the years which is no secret. As a result, we have not been able to keep members at their original pricing which is far lower than our standard rates. We hope this is understandable as this has affected many companies across the US that have done the same. We hate having to do this, but it is the only sustainable way to keep us growing, opening more locations and continuing to bring fitness into new communities.
Basketball court has been out of order for nine months.
Business reply on Google
Thank you for your review, Daniel. We recognize that the basketball court is a key amenity and one of the main reasons many members chose our facility. We completely understand your frustration. We appreciate your patience during this prolonged closure, and we understand that suggesting travel to another Chuze location is not a practical solution for you and other members who specifically joined this location for the basketball facilities.
unresolved billing issues and unprofessional staff conduct
Business reply on Google
We have seen your multiple reviews across multiple of our locations pages. Please email us at [email protected] for further assistance in this matter, as we would love the opportunity to review this situation with more context.
basketball court remains unrepaired despite continued monthly membership fees
Business reply on Google
Hello Alexander, We do regret to learn of your frustrations regarding the basketball court closure. Our teams have been working hard to have this repaired. We encourage you to speak with the onsite management team for further details regarding this matter.
Staff repeatedly harassed members regarding gym usage policies and personal training.
Business reply on Google
Hi Jaii, We are sorry to see a review such as this on and would love to better address your concerns. Please follow up with us at [email protected] so that we can learn more and take corrective action where needed.
Facility lacks modern equipment and suffers from overcrowding and parking issues.
Business reply on Google
Hi there, thank you for providing feedback! We are so sorry to hear your disappointment with our Point Meadows location after its renovations. But on the flip side, we are glad you enjoy the new look of our Jacksonville Beach location. We will definitely share this with our management team! As for adding a facility near E-Town, this would be absolutely amazing! We will definitely look into this for any potential ideas! We appreciate you!
Broken equipment, rude staff, and poor cleanliness at multiple locations.
Business reply on Google
Hi Jasmine, thank you for your review. We are so sorry recent reviews leaned you towards not joining our gym. We apologize for any misunderstandings regarding our facility. If you have any questions about our gym, please feel free to visit any of our locations. Our front desk staff will be more than happy to assist you. We hope you give us a chance. But if not, we extend our best wishes for your fitness journey.
unauthorized charges, rude staff, and poor facility maintenance
Business reply on Google
Hello, Thank you for the review. We are sorry to hear of your frustrations and apologize for any lack of customer service you may have experienced. Please follow up with us at [email protected] so that we can learn more and take corrective action where needed.
Childcare staff were inattentive and unfriendly during evening hours
Business reply on Google
Hello, We are sorry to see a review such as this one. Please follow up with us at [email protected] so that we can learn more and take corrective action where needed.
Legacy members are being overcharged compared to new promotional rates.
Business reply on Google
Hello Geoff. We are sorry to hear about your frustrations regarding the new changes to our Point Meadows location. We understand that transitions can be challenging, and we appreciate your feedback on the layout and equipment arrangement. We invite you to email us at [email protected] and our team will be happy to review your agreement and address your concerns regarding the membership pricing.
Instructor was unmotivating and rude to new students during class.
Business reply on Google
Hi there, we regret to see such a review as this one. We are sorry to hear your frustrations. We invite you to email us at [email protected] with some additional elaboration so that we can better address any concerns or shortcomings. We hope to hear from you soon!
The facility has overflowing trash, filthy bathrooms, and broken equipment.
Business reply on Google
Hello Colin, Thank you for sharing this review with us. Cleanliness is one of our top priorities, and we regret that we let you down. We will address this with the onsite management team and look forward to wowing you during your next visit!
Unauthorized membership charges and poor facility cleanliness standards.
Business reply on Google
Hi Jaimie, we apologize for the experience you have had with our customer service when cancelling your membership. We value every piece of feedback we receive, and it is clear we did not meet your expectations in this instance. It appears there might have been a misunderstanding regarding our cancellation policy. When cancelling a membership, we do require a written notice. We are sorry if this was not communicated more clearly. We invite you to email us at [email protected] so that our team can further investigate your account. As for the maintenance, in our facility, we apologize for the current condition. We will reach out to our onsite team to address this.
Poorly maintained equipment and mildew smell in locker rooms.
Business reply on Google
Hi Justin. We deeply regret any frustration you faced at our Bailey's Health & Fitness center. We are grateful that you took the time to provide us with detailed feedback about our services. Your comments regarding equipment upkeep, space utilization, and cleanliness have been recorded. We value all feedback from our customers, as it helps us to improve our services. We appreciate you sharing your experience with us.
The gym restrooms are consistently clogged and filthy.
Business reply on Google
Richard, we're very sorry to hear that your experience at our club did not meet your expectations. Bailey's Health & Fitness Powered by Chuze is known for its cleanliness and customer service, so we're disappointed to hear that you were not satisfied with your visits. We will definitely follow up with our onsite leadership team so that this can be addressed. Thank you for bringing this to our attention. We value your feedback and hope to see you back at our club soon.
incorrect billing fees and poor bathroom cleanliness
Business reply on Google
Hello Kenneth, We apologize for any frustrations that have stemmed from this matter. A $20 service fee is attached at any time a payment is declined. We can see that our team credited your next upcoming payment by $20.00 as a one-time courtesy. Please email us at [email protected] for any further questions or concerns that you may have.
customer charged after receiving incorrect cancellation instructions from staff
The gym was closed despite the website listing earlier operating hours.
Staff members observed customers changing in the bathroom.
Gym charged for an extra month after proper cancellation notice provided.