Chuze Fitness
🏋️ Fitness & Gyms · 5 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unfair child care suspension policy and poor facility maintenance.
Business reply on Google
Hello Brandon, Thank you for taking the time to share your concerns. We sincerely apologize for the experience you and your family had. The safety of the children in our Kids Club is our highest priority. We do have a policy in place that maintains zero tolerance for physical altercations, and while we understand your frustration, decisions regarding suspensions are not made lightly. Although we are unable to speak to the specific details of the incident since we were not present, we want to assure you that our team follows established policies and procedures when addressing situations involving physical contact between children. These policies are intended to help maintain a safe environment for everyone in our care. We also appreciate you bringing your concerns regarding the availability of cleaning supplies to our attention. Your feedback, along with your concerns about this incident, will be shared with our on-site management team and district leadership for review.
The sauna unit fails to reach adequate operating temperatures.
Business reply on Google
Thank you for your review. We appreciate you sharing your experience and sincerely apologize that the sauna temperature did not meet your expectations. Our infrared saunas are maintained between 120–140 degrees, and we will be checking with our onsite maintenance team to confirm everything is operating as it should.
Broken air conditioning and unfulfilled promises regarding gym facility upgrades.
Business reply on Google
Hello Anna. Thank you so much for sharing your experience with us. We’re truly sorry for the discomfort these AC issues have caused. We know how important it is to feel comfortable and cared for during your workouts, and we appreciate your patience more than you know. The repairs completed last week have fully restored cooling in the Lobby/Front Desk, Group X studio, and the Athletic Training room. This week’s scheduled replacement work will take care of the remaining unit that cools the main gym floor which is the only area still not at full AC capacity. In the meantime, we’ve added more support to help keep the space comfortable. We now have five large pedestal fans throughout the main gym, along with the two portable cooling units already in place. We’ve also passed your feedback along to our Ops and Maintenance teams in Jacksonville. They’re committed to doing everything possible to make your visits more enjoyable, and your voice genuinely helps us improve.
The gym lacks air conditioning and has poor communication.
Business reply on Google
Thank you for the review, James. We completely understand your concerns and sincerely apologize for the inconvenience. As you've likely seen, we’ve implemented some temporary measures to help improve the temperature throughout the club. We know this falls short of the experience and standards our members expect from Chuze, and we want to assure you that we are actively pursuing a long-term resolution for this location. We hope to have more definitive updates soon regarding either a remodel or the possibility of relocating to a nearby facility that can better serve our members. In the meantime, our Operations and Maintenance teams remain focused on improving the current environment, including addressing the HVAC-related challenges. We appreciate your patience and understanding as we continue working toward meaningful improvements and a more comfortable experience for everyone. We hope to see you again soon!
broken air conditioning and poor facility maintenance at the gym
Business reply on Google
Hello Lester, We know, understand, and greatly apologize for this. As you have noticed, we are working through some temporary fixes to try to better the temperature for our members, but regret it is not ideal. It certainly does not meet Chuze standards, and we’re actively working toward a long-term solution for the future of this location. We hope to have more clarity soon regarding either a full remodel with a lease extension or a potential relocation to a new facility nearby. In the meantime, our Maintenance and Operations teams are working on solutions to improve the current conditions, including the HVAC concerns. We truly appreciate your membership and your understanding as we work to make improvements and provide a better experience.
Incorrect billing information and membership revocation without resolution
Business reply on Google
Hi Faell, We are sorry to hear of your frustrations. While we can't speak on the exact details of what transpired that led to this, we are sorry that it ultimately caused us to part ways. We entrust our local and district leadership team that feels this course of action would be best for all parties involved. We do wish you all the best in your future fitness endeavors and we hope you’ll find another facility that will better meet your needs. Thank you and we wish you all the best.
The gym air conditioning is broken and not being repaired.
Business reply on Google
Hello Maryana, Thank you for sharing your feedback. We apologize for the ongoing A/C concerns and understand how important a comfortable workout environment is for our members. We are actively working with our maintenance teams to complete the remaining repairs. Recent work has restored A/C functionality in several areas of the club, and additional replacement work is scheduled to address the remaining unit that impacts the main gym floor. In the meantime, we have added additional cooling support throughout the facility, including large fans and portable cooling units, to help improve comfort while repairs are being finalized. We appreciate your patience and understanding as we work toward a full resolution.
Gym lacks air conditioning and is poorly maintained and dirty.
Business reply on Google
Hello Bryan, Thank you for taking the time to share your feedback. We sincerely apologize for the ongoing concerns you’ve experienced with the facility. We understand how important it is to have a clean, comfortable, and well-maintained environment when you visit the gym. Please know that we are actively working with our maintenance teams to address outstanding repairs and facility concerns. We are also continuing to follow up with our district leaders to ensure these items are being monitored and addressed as efficiently as possible. We appreciate you bringing these concerns to our attention and allowing us the opportunity to improve your experience.
Facility has broken air conditioning, leaking roof, and worn out equipment.
Business reply on Google
We truly regret hearing about the ongoing and recurring issues you have experienced at our facility, including the AC problems and the overall condition of the gym. We sincerely apologize that these concerns have persisted over such an extended period of time and that your experience has been so consistently frustrating. Your feedback regarding the leaking roof and the lack of a functioning AC in the men's locker room is something we take seriously, and we are sorry that you have felt ignored by both management and leadership up to this point. We can assure you our team is working diligently on both short term and long term repairs.
Overcrowded facilities and limited access to gym services.
Business reply on Google
Hello MK. We are truly sorry to hear about your experience and understand how frustrating this situation must be for you. The concerns you've raised regarding overcrowding, childcare capacity, and restricted access to group fitness classes are completely valid, and we sincerely apologize for the inconvenience this has caused you. We understand that the changes in our locations have significantly impacted your overall experience, and we deeply regret that the environment no longer feels as comfortable and convenient as it once did.
Broken air conditioning, poor facility maintenance, and malfunctioning gym equipment.
Business reply on Google
Hello Eric, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you’ve experienced, including the A/C outage and the delays with facility repairs. We understand how important a comfortable and well-maintained environment is for your workouts, especially during warmer months. While we completely understand the why behind you leaving our facility, we truly wish you all the best in your fitness journey moving forward.
Broken gym equipment, lack of air conditioning, and poor management.
Business reply on Google
Hi Susan, First and foremost, Thank you for your continued loyalty over the years! We appreciate you taking the time to leave a great review and shout-out for Sarah! We will be sure to share this awesome feedback with Sarah and the Team! We know our team would like to know that their hard work is not going unnoticed. Thank you again for sharing your experience with us. We look forward to seeing you again really soon!
The gym is consistently dirty and equipment is left unorganized.
Business reply on Google
Hello Harrow, Thank you for sharing your feedback and for being a longtime member of our fitness community. We're disappointed to hear that your recent experiences have not reflected the standards you expect or that we strive to provide. Cleanliness, equipment organization, and maintaining a welcoming environment are priorities for us, and we understand how frustrating it can be when those expectations aren't met. We also appreciate your comments regarding locker room conditions, member etiquette, and the overall atmosphere of the club. Your feedback has been shared with our management team for review so we can address these concerns and continue improving the experience for all members. We truly value your years of support and are sorry to hear that we've fallen short of your expectations. Thank you again for taking the time to let us know where we can do better.
Membership prices and late fees increased significantly after business acquisition.
Business reply on Google
Hi Randy, We are sorry to have instilled this disappointment and you are not wrong about many of your points. Unfortunately, operating costs have increased tremendously over the years which is no secret. As a result, we have not been able to keep members at their original pricing which is far lower than our standard rates. In terms of late fees, those are only charged if your payment does not draft successfully on its prescribed due date. We thank you for your time with us and again apologize to have caused any disappointment with our price increases that have affected many of our members.
unexpected late fees and slow payment processing times
Business reply on Google
Hi Randy, Thank you for taking the time to leave us another review. We additionally responded to your review on the Baymeadows page as well. In terms of late fees, those are only charged if your payment does not draft successfully on its prescribed due date. This can be avoided by ensuring adequate funds are available on the aforementioned due date. Unfortunately, operating costs have increased tremendously over the years which is no secret. As a result, we have not been able to keep members at their original pricing which is far lower than our standard rates. We hope this is understandable as this has affected many companies across the US that have done the same. We hate having to do this, but it is the only sustainable way to keep us growing, opening more locations and continuing to bring fitness into new communities.
The gym air conditioning is consistently set to an uncomfortable temperature.
Business reply on Google
We're so sorry about this especially now that it is getting hotter out. We'll be sure to look into this and thank you for bringing this to our attention. Stop by the front desk on your next visit to learn of any updates on this status.
Gym equipment is poorly maintained and facility infrastructure is failing.
Business reply on Google
Thank you for the review, Brian. We appreciate your feedback, and we sincerely apologize for the issues you’ve mentioned. Your concerns are important to us, and we’re actively working on maintenance and improvements to ensure a safer and more comfortable environment for all our members. We truly value your input and will share your suggestions with our team for future improvements. We appreciate your patience and hope to provide a better experience moving forward.
Member was falsely accused of policy violation and membership was blocked.
Business reply on Google
Hello Camila, Thank you for taking the time to bring this to our attention. We’re very sorry to hear about your experience and understand how frustrating this must have been. We truly appreciate you sharing your concerns with us so that we could address them appropriately. We are pleased that this could be corrected by the local leadership team and we again, sincerely apologize for this mistake. Please do not hesitate to reach out with any further concerns or questions.
Broken gym equipment and malfunctioning guest check-in app
Business reply on Google
Hello Joanna, We do regret to learn of your frustrations. We completely understand that equipment being down can negatively impact your workouts. We can confirm that there is an active workorder for this piece and our team will get this repaired as quickly as possible.
unreliable gym equipment and poor facility cleanliness
Business reply on Google
Thank you for your feedback, Mujo. Please know we offer several different membership options and it is never our intention to "lock" you into a contract. We are sorry to hear of your concerns regarding the overall upkeep of the facility. While we regularly perform different cleaning tasks every day, there are instances in which our foot traffic directly affects our ability to get to every single cleaning task. However, we want to assure you that our cleanliness is our top priority to be able to provide a comfortable environment for everyone! We will follow up with our San Jose management team to ensure your concerns are addressed immediately.