Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The sauna unit fails to reach adequate operating temperatures.
Business reply on Google
Thank you for your review. We appreciate you sharing your experience and sincerely apologize that the sauna temperature did not meet your expectations. Our infrared saunas are maintained between 120–140 degrees, and we will be checking with our onsite maintenance team to confirm everything is operating as it should.
Broken air conditioning and unfulfilled promises regarding gym facility upgrades.
Business reply on Google
Hello Anna. Thank you so much for sharing your experience with us. We’re truly sorry for the discomfort these AC issues have caused. We know how important it is to feel comfortable and cared for during your workouts, and we appreciate your patience more than you know. The repairs completed last week have fully restored cooling in the Lobby/Front Desk, Group X studio, and the Athletic Training room. This week’s scheduled replacement work will take care of the remaining unit that cools the main gym floor which is the only area still not at full AC capacity. In the meantime, we’ve added more support to help keep the space comfortable. We now have five large pedestal fans throughout the main gym, along with the two portable cooling units already in place. We’ve also passed your feedback along to our Ops and Maintenance teams in Jacksonville. They’re committed to doing everything possible to make your visits more enjoyable, and your voice genuinely helps us improve.
The gym lacks air conditioning and has poor communication.
Business reply on Google
Thank you for the review, James. We completely understand your concerns and sincerely apologize for the inconvenience. As you've likely seen, we’ve implemented some temporary measures to help improve the temperature throughout the club. We know this falls short of the experience and standards our members expect from Chuze, and we want to assure you that we are actively pursuing a long-term resolution for this location. We hope to have more definitive updates soon regarding either a remodel or the possibility of relocating to a nearby facility that can better serve our members. In the meantime, our Operations and Maintenance teams remain focused on improving the current environment, including addressing the HVAC-related challenges. We appreciate your patience and understanding as we continue working toward meaningful improvements and a more comfortable experience for everyone. We hope to see you again soon!
broken air conditioning and poor facility maintenance at the gym
Business reply on Google
Hello Lester, We know, understand, and greatly apologize for this. As you have noticed, we are working through some temporary fixes to try to better the temperature for our members, but regret it is not ideal. It certainly does not meet Chuze standards, and we’re actively working toward a long-term solution for the future of this location. We hope to have more clarity soon regarding either a full remodel with a lease extension or a potential relocation to a new facility nearby. In the meantime, our Maintenance and Operations teams are working on solutions to improve the current conditions, including the HVAC concerns. We truly appreciate your membership and your understanding as we work to make improvements and provide a better experience.
The gym air conditioning is broken and not being repaired.
Business reply on Google
Hello Maryana, Thank you for sharing your feedback. We apologize for the ongoing A/C concerns and understand how important a comfortable workout environment is for our members. We are actively working with our maintenance teams to complete the remaining repairs. Recent work has restored A/C functionality in several areas of the club, and additional replacement work is scheduled to address the remaining unit that impacts the main gym floor. In the meantime, we have added additional cooling support throughout the facility, including large fans and portable cooling units, to help improve comfort while repairs are being finalized. We appreciate your patience and understanding as we work toward a full resolution.
Facility has broken air conditioning, leaking roof, and worn out equipment.
Business reply on Google
We truly regret hearing about the ongoing and recurring issues you have experienced at our facility, including the AC problems and the overall condition of the gym. We sincerely apologize that these concerns have persisted over such an extended period of time and that your experience has been so consistently frustrating. Your feedback regarding the leaking roof and the lack of a functioning AC in the men's locker room is something we take seriously, and we are sorry that you have felt ignored by both management and leadership up to this point. We can assure you our team is working diligently on both short term and long term repairs.
Broken air conditioning, poor facility maintenance, and malfunctioning gym equipment.
Business reply on Google
Hello Eric, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you’ve experienced, including the A/C outage and the delays with facility repairs. We understand how important a comfortable and well-maintained environment is for your workouts, especially during warmer months. While we completely understand the why behind you leaving our facility, we truly wish you all the best in your fitness journey moving forward.
Broken gym equipment, lack of air conditioning, and poor management.
Business reply on Google
Hi Susan, First and foremost, Thank you for your continued loyalty over the years! We appreciate you taking the time to leave a great review and shout-out for Sarah! We will be sure to share this awesome feedback with Sarah and the Team! We know our team would like to know that their hard work is not going unnoticed. Thank you again for sharing your experience with us. We look forward to seeing you again really soon!
Gym equipment is poorly maintained and facility infrastructure is failing.
Business reply on Google
Thank you for the review, Brian. We appreciate your feedback, and we sincerely apologize for the issues you’ve mentioned. Your concerns are important to us, and we’re actively working on maintenance and improvements to ensure a safer and more comfortable environment for all our members. We truly value your input and will share your suggestions with our team for future improvements. We appreciate your patience and hope to provide a better experience moving forward.
Inadequate cleaning supplies and poorly designed gym equipment causing physical injury.
Business reply on Google
Thank you for the review, Jovitta. We are sorry to hear of your disappointment and regret to hear that the changes and equipment have not met your fitness needs. We take your feedback seriously and will be sure to share this with the appropriate department. Thanks again and we hope to see you soon.
inaccessible staff and inability to contact the business for membership
Business reply on Google
Hi Juanito, We apologize for the confusion. It sounds like you were trying to contact us during our non staffed hours. We are are 24/7 club, but only staffed during the below hours. Mon: 6:00 AM - 10:00 PM Tue: 6:00 AM - 10:00 PM Wed: 6:00 AM - 10:00 PM Thu: 6:00 AM - 10:00 PM Fri: 6:00 AM - 9:00 PM Sat: 8:00 AM - 4:00 PM Sun: 8:00 AM - 4:00 PM We invite you to give us a call or stop by during one of the above times and we'll be happy to assist you and give you a tour of the club. We hope to meet you soon!
The facility quality does not meet the standards of other locations.
Business reply on Google
We apologize for the disappointment you have experienced with our re-model at this location. We are always looking for ways to improve our facilities, and improve the experience for our existing and new members. That said, we hope we can implement new changes down the line for this specific location, and will keep all members updated through our public communication systems. Thank you for your honesty, and we appreciate your time.
General manager repeatedly denies member access despite corporate policy confirmation.
Business reply on Google
Hello Luther, We sincerely apologize for any frustration this situation may have caused. Please know that we take your concerns very seriously. We have followed up with you regarding this complaint and encourage you to respond to that thread so we can continue working toward a resolution. We hope to hear from you.
Equipment is frequently broken and facility closures lack prior communication.
Business reply on Google
Thank you for your review, Mike. We sincerely apologize for the equipment issues you've experienced and the poor communication regarding the electrical work that disrupted your workout today. We certainly understand your concerns and frustration, especially as a long-standing member. We recognize that this should have been communicated to all members well in advance. We will immediately follow up with our onsite management team to address these communication failures and implement better procedures to ensure members receive proper notice of any planned maintenance or facility work.
The gym is dirty and customer service is poor.
Business reply on Google
We are concerned to hear about your poor experience with management and cleanliness at our location. Your feedback regarding the customer service standards is important to us, and we take these concerns seriously. We understand how disappointing it must be when the gym environment and service quality don't meet your expectations. Please contact us at [email protected] to further discuss these concerns in detail.
gym equipment is frequently broken and poorly maintained
Business reply on Google
Hello Elnara, we apologize for the inconvenience caused by the equipment malfunction, maintenance issues, and air conditioning concerns. Our on-site team regularly perform walkthrough's of our club to ensure equipment is upkept. We also do have a lost and found bin at the front desk of each of our locations. We will be sure to follow up with our on-site team to properly address your concerns. Thank you for leaving us a review, and we hope you have a better visit with us next time!
broken equipment and poor facility cleanliness at the gym
Business reply on Google
Hi Nicholas, Please accept our most sincere apologies for not meeting your expectations with regard to getting our equipment fixed in a timely manner. We can completely empathize with your frustration. In terms of getting equipment fixed, there are many factors at play both in and out of our control. What’s in our control is our onsite team’s ability to submit a work order for down equipment and following up on the work order if something is taking longer than expected, so that we can provide our members with a more accurate ETA. Additionally, our ability to deliver Chuze Kindness to our members will continue and we appreciate your understanding as we navigate this.
staff failed to answer multiple phone calls during business hours
Business reply on Google
Hi Zachary, we are so sorry this has happed at our Mandarin location. This is embarrassing! We will make sure to reach out to our onsite team to address this immediately. We appreciate you letting us know and we hope to see you back in the gym again soon!
Gym charged for membership renewal despite prior agreement to cancel.
Business reply on Google
Hello Ryan, We are sorry to see this review and apologize for any confusion that may have occurred. All memberships roll over to a monthly basis once the 12-month commitment is completed until canceled by the membership holder. We regret that your interactions with our team were anything other than friendly, and we are more than happy to assist you with your membership status at this time. We encourage you to contact us at [email protected] in order for our team to further investigate this matter. We hope to hear from you.
Inadequate parking, confusing entrance, and unsanitary tanning area conditions.
Business reply on Google
Hi Emma. Thank you for sharing your feedback about your experience at our Mandarin location. We deeply regret that your recent visits have not been enjoyable and appreciate you taking the time to bring these issues to our attention. We understand your frustration with the parking situation. With it being the new year, we are experiencing higher amounts of crowds than normal, which has impacted the availability of parking spaces. You can expect the crowds to lessen as we move into Spring, which should alleviate some of the parking concerns. Regarding the limited tanning options and cleanliness issues, we sincerely apologize for falling short of your expectations. This is not the kind of service we want to provide to our members, and we will address these concerns with our staff to ensure a better experience for all. Please know that we are currently in the process of renovating 7 locations in the area, and we are hoping the Mandarin location will be next on our list for upgrades. We value your membership and are committed to providing the best possible experience. We hope your next visits will be more enjoyable as we continue to make improvements.