Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unfair child care suspension policy and poor facility maintenance.
Business reply on Google
Hello Brandon, Thank you for taking the time to share your concerns. We sincerely apologize for the experience you and your family had. The safety of the children in our Kids Club is our highest priority. We do have a policy in place that maintains zero tolerance for physical altercations, and while we understand your frustration, decisions regarding suspensions are not made lightly. Although we are unable to speak to the specific details of the incident since we were not present, we want to assure you that our team follows established policies and procedures when addressing situations involving physical contact between children. These policies are intended to help maintain a safe environment for everyone in our care. We also appreciate you bringing your concerns regarding the availability of cleaning supplies to our attention. Your feedback, along with your concerns about this incident, will be shared with our on-site management team and district leadership for review.
Membership prices and late fees increased significantly after business acquisition.
Business reply on Google
Hi Randy, We are sorry to have instilled this disappointment and you are not wrong about many of your points. Unfortunately, operating costs have increased tremendously over the years which is no secret. As a result, we have not been able to keep members at their original pricing which is far lower than our standard rates. In terms of late fees, those are only charged if your payment does not draft successfully on its prescribed due date. We thank you for your time with us and again apologize to have caused any disappointment with our price increases that have affected many of our members.
The gym air conditioning is consistently set to an uncomfortable temperature.
Business reply on Google
We're so sorry about this especially now that it is getting hotter out. We'll be sure to look into this and thank you for bringing this to our attention. Stop by the front desk on your next visit to learn of any updates on this status.
Member was falsely accused of policy violation and membership was blocked.
Business reply on Google
Hello Camila, Thank you for taking the time to bring this to our attention. We’re very sorry to hear about your experience and understand how frustrating this must have been. We truly appreciate you sharing your concerns with us so that we could address them appropriately. We are pleased that this could be corrected by the local leadership team and we again, sincerely apologize for this mistake. Please do not hesitate to reach out with any further concerns or questions.
Facility is filthy with safety hazards and broken equipment.
Business reply on Google
Hi Tommy, We are sorry to hear of your frustrations. While we can't speak on all of the exact details of what transpired that led to this, we are sorry that it ultimately caused us to part ways. We entrust our local and district leadership team that feels this course of action would be best for all parties involved. We do wish you all the best in your future fitness endeavors and we hope you’ll find another facility that will better meet your needs. Thank you and we wish you all the best.
The gym music playlist is inappropriate and unpleasant for members.
Business reply on Google
Unfortunately, our on-site staff does not control the music and it is funneled through a third party company. We will however take your feedback into consideration and forward over to the appropriate parties.
The gym facility is dirty and lacks essential maintenance and supplies.
Business reply on Google
Thank you for your honest feedback. Our teams are assigned specific cleaning tasks and designated areas throughout the day, including regularly wiping down machines, restocking restrooms, and monitoring locker rooms. We sincerely apologize that your recent experience has not been reflective of that. We’ll be forwarding your concerns to our on-site management team for further review to ensure these standards are being upheld. We appreciate you bringing this to our attention.
Membership fees increased significantly without a corresponding increase in service…
Business reply on Google
Hello Lunar. We apologize for your frustrations and appreciate you taking the time to share your feedback. We understand your concerns regarding the changes since the transition from Baileys to Chuze Fitness. Please know we take all member feedback seriously and are committed to providing value to our members. We would like the opportunity to address your specific concerns and discuss your membership options. We invite you to follow up with us directly at [email protected] so we can better understand your situation and work towards a resolution.
Staff failed to resolve membership issues and incorrectly prepared protein shakes.
Business reply on Google
Hi Vlad, We are sorry to hear of this and would love to better address your concerns. Please follow up with us at [email protected] so that we can learn more and take corrective action where needed.
App scanner and gym equipment are not functioning properly.
Business reply on Google
Hello Michael. Thank you for your review and for being a long-time member of our gym. We sincerely apologize for your frustration regarding the QR code and the issues you've experienced with accessing the gym. We invite you to reach out to us at [email protected] so our team can look into your account further and correct any issues with your membership information and gym access. Additionally, we will be sure to address your concerns with the stair masters with out onsite maintenance team.
The gym is unclean and management fails to enforce facility rules.
Business reply on Google
Thank you for the review, Preston. We are sorry to hear of your frustrations and apologize for any lack of cleanliness or customer service you may have experienced. Please follow up with us at [email protected] so that we can learn more and take corrective action where needed.
Gym lacks early morning staff and cleaning supplies are unavailable.
Business reply on Google
Hi Jesika, We apologize for any confusion that occurred. Our Baymeadows location is open 24/7. We encourage you to stop by the front desk during your next visit in order for our team to investigate your account further.
The gym has security concerns and limited equipment availability.
Business reply on Google
Thank you for the review, Nicole. First and foremost, we sincerely apologize to hear that this has occurred at our establishment. It's unfortunate that there are thieves out there that would take advantage of our members. We are thankful for our law enforcement and we hope the authorities can find the perpetrator. We understand how unsettling this experience must have been for you, especially as a single woman visiting in the evening. Please know that we take such incidents very seriously and are reviewing our security measures to prevent similar occurrences in the future. Regarding the limited equipment availability after certain hours, we appreciate your feedback and will consider ways to improve access for our 24-hour members. Your comfort and safety are our top priorities, and we hope you'll give us another opportunity to provide you with a positive gym experience.
difficulty canceling contract and unauthorized charges to credit report
Business reply on Google
Hi there! Thanks for reaching out. We regret seeing this message and we’d love to know what happened, so please email us at [email protected] with some additional details. We’d love to learn what we could do better!
Membership was canceled without prior notification or valid justification
Business reply on Google
Hi Rebecca, We are sorry to hear of your frustrations. While we can't speak on the exact details of what transpired that led to this, we are sorry that it ultimately caused us to part ways. We entrust our local and district leadership team that feels this course of action would be best for all parties involved. We do wish you all the best in your future fitness endeavors and we hope you’ll find another facility that will better meet your needs.
The men's sauna is frequently broken and unavailable for use.
Business reply on Google
Thank you for the review, Eddie. Please accept our most sincere apologies for not meeting your expectations with regard to getting our equipment fixed in a timely manner. We can completely empathize with your frustration. In terms of getting equipment fixed, there are many factors at play both in and out of our control. Materials and equipment can have delays and interruptions in arrival causing a shift in timelines. Suppliers can additionally make mistakes and not fulfill the order properly and/or miss certain components. The Construction Teams can get sick or go on vacation during part of the time period. Permits, approvals, inspections can be very dependent on the person, city, and scheduling of their availability. Finally, where applicable, unexpected hiccups can arise when you move electrical, plumbing, and structural items. As a result of the aforementioned hiccups, our turnaround times can be negatively impacted. We are happy to report that the issue mentioned is in the works, and we look forward to getting it back up and running asap! Thank you again and we hope to see you again soon!
Unexpected price increases and illogical fees during a contract period.
Business reply on Google
Hello, Please note, that it has never been our intention to increase any of our fees, however, our operating costs have gone up tremendously in the past couple of years. This includes paying higher wages, increased utility costs, and especially supply costs. While we understand your concern, we hope that we can still deliver incredible value to our members, as well as continue creating a clean and friendly environment in the years to come. While we are saddened that you decided not to sign up with us, we wish you the very best.
gym charged annual fee after cancellation and provided poor customer service
Unauthorized membership fees and poor customer service from staff
Lack of rule enforcement and poor gym etiquette by other members