Chuze Fitness

Business reply on Google

Hello Joanna, We do regret to learn of your frustrations. We completely understand that equipment being down can negatively impact your workouts. We can confirm that there is an active workorder for this piece and our team will get this repaired as quickly as possible.

Business reply on Google

Hello Pat, we sincerely apologize for the inconvenience you experienced due to the club being busy. We understand that during our peak hours, the gym can become very crowded, and we recognize how frustrating it can be when equipment isn’t readily available. Regarding the cancellation fee, we strive to be as transparent as possible about all membership terms at the time of sign-up, including any applicable cancellation fees. We understand this may still come as a frustration, and we truly regret any disappointment it caused. We appreciate you giving us a try and thank you for your feedback.

Business reply on Google

Thank you for bringing this to our attention. We want to help you make this right. If you have a signed cancellation document, please feel free to email a copy of it to our email at [email protected]. We look forward to assisting you.

Business reply on Google

Thank you for bringing these concerns to our attention. The experience described is not reflective of the customer service standards we strive to uphold, and truly apologize for falling short during your visit. However, we want to assure you that we will be following up with our on-site management team to reset expectations here. Should you have any further questions or concerns, please email us at [email protected], as would be more than happy to help you out.

Business reply on Google

First and foremost, we thank you for taking the time to leave us a review and for brining your concerns to our attention. We recognize that you have highlighted our equipment and cleanliness, and we thank you for that. However, in regards to your customer service experience, we apologize for the unpleasant interaction you have encountered. We will be sure to forward over this feedback to our on-site management team to ensure it is addressed appropriately. Thank you for your time.

Business reply on Google

Hi Ashly, Thank you for reaching out to us. Please accept our most sincere apologies for not meeting your expectations with regard to getting our equipment fixed in a timely manner. We can completely empathize with your frustration. While some factors are outside of our control, what’s in our control is our onsite team’s ability to submit a work order for down equipment and following up on the work order if something is taking longer than expected, so that we can provide our members with a more accurate ETA. Additionally, our ability to deliver Chuze Kindness to our members will continue and we appreciate your understanding as we navigate this.

Business reply on Google

HiMessiah, We are sorry to hear of your frustrations. While we can't speak on the exact details of what transpired that led to this, we are sorry that it ultimately caused us to part ways. We entrust our local and district leadership team that feels this course of action would be best for all parties involved. We do wish you all the best in your future fitness endeavors and we hope you’ll find another facility that will better meet your needs. Thank you and we wish you all the best.

Business reply on Google

Hello Zander. We are sorry to see a review such as this one. We invite you to follow up with us at [email protected] so we can address your concerns internally.

Business reply on Google

Hello Joe, we are sad to see this 1-star rating. We apologize that our services did not satisfy your expectations, and we regret to hear of all these issues at our Oakleaf location. We invite you to email us at [email protected] if you would like to provide more detail with your experience or stress any further concerns. We hope to hear from you soon!

Business reply on Google

Hi Dorothy, We apologize for any confusion or misunderstanding. We see that your membership was still active, so these charges drafted as normal in accordance with your membership agreement terms and conditions. We see that you have since canceled your membership, so no further charges will draft from your account. We again apologize for any frustrations and we wish you all the best.

Business reply on Google

Reagan, we are so sorry to see such a low rating. We apologize for the inconveniences with the changes in our policies. Many various changes have been implemented due to our acquisition with Chuze Fitness. Some of these changes are favorable to members but we also recognize that some are not so favorable like the example of guest passes. Only those with our highest membership plan have guest passes due to our recent acquisition. Notifications were sent out and flyers advertised this new policy prior to this change (since November 2023). We apologize for any miscommunication. If you are interested in upgrading, please visit the front desk for more details!

Business reply on Google

Thank you for taking the time to share your feedback on our gym bag policy, Madison. We're sorry that this is causing so much frustration and discord. For the safety of our team and members, bags of any sort are not allowed on the gym floor while working out. We do apologize if the approach from our team was anything other than friendly or if there were inconsistencies while enforcing this policy. The reason we do not allow members and guests to have bags out on the gym floor is because it is a tripping and safety hazard We do provide lockers in each locker room in addition to smaller day-use lockers toward the front of the facility for those who may have belongings with them. We again apologize for any frustrations that may have occurred.

Business reply on Google

Thank you for the review, Nersy. We are sorry for any frustrations that may have stemmed from our cancellation policy, and we apologize for any lack of customer service you experienced. We will follow up with our onsite leadership team to ensure better communication in the future. Thank you again for the review and we wish you all the best in your future fitness endeavors.

Business reply on Google

Thank you for the review, Darren. We apologize for the negative experience you had during your first visit. We strive to provide excellent customer service and will be sure to address the issues you mentioned with our onsite leadership team. Thank you again for your review and bringing this to our attention. We hope to see you again soon.

Business reply on Google

We apologize for the negative experience you have had at our facility. We are constantly working to improve our facilities and services, and we appreciate your feedback. In terms of our maintenance, We are happy to report that we have recently increased our maintenance department company-wide and we look forward to remedying the issues you mentioned as soon as possible. We hope we can provide you with better experiences moving forward.

Business reply on Google

Thank you for the review, Ambrosia. We have very high standards when it comes to customer service and regret that your recent experience wasn’t reflective of that. We are able to place memberships on a freeze for medical purposes. Please follow up with us at [email protected] so that our team can further assist you with your account. Thank you again, and we look forward to hearing from you soon.