Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Incorrect billing information and membership revocation without resolution
Business reply on Google
Hi Faell, We are sorry to hear of your frustrations. While we can't speak on the exact details of what transpired that led to this, we are sorry that it ultimately caused us to part ways. We entrust our local and district leadership team that feels this course of action would be best for all parties involved. We do wish you all the best in your future fitness endeavors and we hope you’ll find another facility that will better meet your needs. Thank you and we wish you all the best.
Gym lacks air conditioning and is poorly maintained and dirty.
Business reply on Google
Hello Bryan, Thank you for taking the time to share your feedback. We sincerely apologize for the ongoing concerns you’ve experienced with the facility. We understand how important it is to have a clean, comfortable, and well-maintained environment when you visit the gym. Please know that we are actively working with our maintenance teams to address outstanding repairs and facility concerns. We are also continuing to follow up with our district leaders to ensure these items are being monitored and addressed as efficiently as possible. We appreciate you bringing these concerns to our attention and allowing us the opportunity to improve your experience.
Overcrowded facilities and limited access to gym services.
Business reply on Google
Hello MK. We are truly sorry to hear about your experience and understand how frustrating this situation must be for you. The concerns you've raised regarding overcrowding, childcare capacity, and restricted access to group fitness classes are completely valid, and we sincerely apologize for the inconvenience this has caused you. We understand that the changes in our locations have significantly impacted your overall experience, and we deeply regret that the environment no longer feels as comfortable and convenient as it once did.
The gym is consistently dirty and equipment is left unorganized.
Business reply on Google
Hello Harrow, Thank you for sharing your feedback and for being a longtime member of our fitness community. We're disappointed to hear that your recent experiences have not reflected the standards you expect or that we strive to provide. Cleanliness, equipment organization, and maintaining a welcoming environment are priorities for us, and we understand how frustrating it can be when those expectations aren't met. We also appreciate your comments regarding locker room conditions, member etiquette, and the overall atmosphere of the club. Your feedback has been shared with our management team for review so we can address these concerns and continue improving the experience for all members. We truly value your years of support and are sorry to hear that we've fallen short of your expectations. Thank you again for taking the time to let us know where we can do better.
unreliable gym equipment and poor facility cleanliness
Business reply on Google
Thank you for your feedback, Mujo. Please know we offer several different membership options and it is never our intention to "lock" you into a contract. We are sorry to hear of your concerns regarding the overall upkeep of the facility. While we regularly perform different cleaning tasks every day, there are instances in which our foot traffic directly affects our ability to get to every single cleaning task. However, we want to assure you that our cleanliness is our top priority to be able to provide a comfortable environment for everyone! We will follow up with our San Jose management team to ensure your concerns are addressed immediately.
Staff made unprofessional and mocking comments about a guest.
Business reply on Google
Hello John. Thank you for your review and bringing this to our attention. We truly believe that our gyms provide a warm, welcoming, and professional environment where you can feel comfortable and motivated, and we are sorry to hear this was not your experience. We will follow up with our onsite management team regarding your concerns. We do encourage you to follow up with us at [email protected] as we would like to investigate your concerns internally with the appropriate parties.
Daycare staff refused service to a child with autism.
Business reply on Google
We regret to hear of your unpleasant experience within our Kid's Club at this location. We do ask for children to keep their shoes on during their time with us not only for their safety, but also to ensure we are being mindful of the child's health, hygiene, and foot protection. In the event we would ever have to evacuate the facility, we would need all children to be suitable for evacuation. Nonetheless, we truly apologize that our childcare was unable to meet your needs at this time.
The gym has lacked hot water for nearly one week.
Business reply on Google
Hello Damon, We apologize for any inconvenience this has caused. Unfortunately, there have been shipping delays that has impacted the repair time but we assure you that our team is aware and will get this repaired as quickly as possible. We encourage you to follow up with the onsite management team as they will have the most up to date information.
Unjustified collection charges and poor maintenance of gym equipment and facilities.
Business reply on Google
Hello Bradley. We are sorry to hear about your disappointment with your friend's membership situation and would love the opportunity to review his records in detail. We also acknowledge your concerns about the broken machines and the television service issues you've mentioned. We take all member feedback seriously and want to ensure we address these matters properly. We invite your friend to follow up with us directly at [email protected] so we can thoroughly investigate his account history and work toward a resolution regarding his membership concerns.
Insufficient number of functional treadmills available for use.
Business reply on Google
Thank you for bringing this to our attention. We understand how frustrating it can be to go to the gym and not have access to the equipment frequently used. We will be following up with our on-site management team and maintenance tech to ensure these issues are addressed promptly.
Membership terms were changed and customer service is unreachable.
Business reply on Google
We sincerely apologize for any inconvenience you've experienced with your grandfathered plan and membership status during the transition from Bailey's. We understand how frustrating it must be to discover that your fee has increased and that your individual membership status has changed, especially after being assured that you and your husband would be grandfathered into the same family plan with no price changes. While we do not offer family plans at Chuze Fitness, you are more than welcome to contact us at [email protected] for any further questions or assistance.
Inaccurate online information regarding minimum age for kids club access.
Business reply on Google
Hello Kaitlyn. Thank you for your review and for bringing this to our attention. We sincerely apologize for the misinformation you encountered regarding our Kids Club. We understand how frustrating it must have been to drive out of your way only to be turned away. While we recognize how important Kids Club is to our members, especially those with small children, we want to clarify that the age requirements are club-specific. Some of our locations do not have an infant area, which is why they may have different age restrictions. We will make sure to update our online information to accurately reflect the policies at each specific club to prevent this kind of inconvenience in the future. Again, we apologize for any inconvenience this may have caused you and your family.
The business provides incorrect information regarding SilverSneakers program eligibility.
Business reply on Google
Hello Toni. Thank you for taking the time to leave a review. We apologize for the confusion regarding the SilverSneakers program. While it is true that most of our Chuze Fitness locations across the country do offer the Silver Sneakers program, we regret to inform you that our Florida locations currently do not participate in this initiative. We are actively working on implementing the SilverSneakers program in our Florida gyms as well. We hope to have this option available for our Florida members in the near future.
Air conditioning is broken in multiple areas of the gym.
Business reply on Google
Hello Ron, we deeply regret any dissatisfaction. We completely understand your frustrations, and we assure you that our team is aware of this matter and we are currently having this repaired. We hope to have this repaired as quickly as possible. We encourage you to speak with the on-site team directly for the most up-to-date information regarding the status of this matter.
The gym lacks functional air conditioning equipment.
Business reply on Google
Hello Dorina, we deeply regret any dissatisfaction. We completely understand your frustrations, and we assure you that our team is aware of this matter and we are currently having this repaired. We hope to have this repaired as quickly as possible. We encourage you to speak with the on-site team directly for the most up-to-date information regarding the status of this matter.
Excessive music volume and cramped gym layout
Business reply on Google
Hello Chris. Thank you for your continued loyalty over the years and for taking the time to share your feedback with us. We appreciate your input regarding the music selection and volume at our gym. We understand how important the right atmosphere is for a productive workout. Please feel free to bring this up to the gym manager during your next visit. They would be happy to discuss your concerns and see if there are any adjustments we can make. We aim to make sure all members have an enjoyable experience while working out at our facility.
The gym layout is inefficient and overcrowded after recent renovations.
Business reply on Google
Thank you for your feedback, Paul. We apologize for the inconvenience caused by the ongoing renovations. We understand that they can negatively impact your workout experience, and we appreciate our members' patience during this time. We want to assure you that this situation is temporary, and we are working diligently to complete the renovations as quickly as possible. Our goal is to enhance the facility to better serve you and all our members in the near future.
Age restriction prevents access to gym during late night hours.
Business reply on Google
Hello Savina, We regret to learn of your frustrations. For liability and insurance purposes, anyone under 18 cannot access the facility after 9 p.m. While we are sad that you will be canceling with us, we wish you the very best!
Daycare staff are performing cleaning duties with chemicals instead of supervising…
Business reply on Google
Thank you for the review, Ana. We appreciate your honest feedback and are sorry to hear of your disappointment regarding some of the changes. We additionally apologize for any lack of customer service you may have experienced. We can assure you that the safety of all children while in the Kid's Club is of our utmost priority. We will be sure to follow up with the appropriate management team so that this can be addressed. Thank you again for the review and we hope to see you again soon.
membership was not cancelled despite physician note leading to erroneous charges