Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff made errors processing account deposits and account types.
Business reply on Google
Hello Evelyn, Welcome to Citibank U.S. We would like to hear more about your experience. Please DM us on X at @askciti or email us at [email protected]. Reference Google My Business Review and do not include any account numbers or PINs. ^Rita
Excessive wait time for a manual banking transaction
Business reply on Google
I'm sorry to hear about your servicing experience. If you would like to have branch management contact you further on this, please engage with us in a DM on X at @AskCiti or send an email to [email protected] with your full name, contact number, account type (checking, Citi Rewards credit card, personal loan, etc), and full details surrounding your concern. Mention "Google My Business" in the subject line so that we know you were referred to contact us. ^Gloria
customer unable to access funds or use banking transfer services
Business reply on Google
Hello Harriett, we regret to hear the frustration regarding this matter. We would like to thank you for taking the time to provided us with your feedback and will share it with our staff. Please provide us with a DM on X ( @askciti ), a PM on Facebook or an email at [email protected] with information regarding this matter and the address of the branch. Please reference Google My Business in your message. We hope that you have a great day. ^Fred
Insufficient staffing leads to long wait times for personal banking.
Business reply on Google
Hi Ally. We appreciate the review and would like to collect additional information on your visits. Please engage with us in a DM on X at @AskCiti or send an email to [email protected] with your full name, contact number and full details surrounding your concern. Mention "Google My Business" so that we know you were referred to contact us. ^Gloria
Bank staff refused to assist with a credit issue in person.
Business reply on Google
Thanks for your feedback, Eric. Please email [email protected] or DM us on X at @AskCiti and reference this Google My Business review if additional assistance is needed. Thank you! ^Ana
Staff member blocked entry and used abusive language toward customer
Business reply on Google
Hello Clara. I regret to hear about your experience, and we'd be glad to forward your feedback to the branch for review. Please email [email protected] or DM us on X at @AskCiti and mention this Google My Business review if additional assistance is needed. Thank you! ^Ana
Employee illegally accessed account and redirected banking card to unknown address.
Business reply on Google
Hello Niki. I regret to hear about your experience, and we'd be glad to forward your feedback to the branch for review. Please email [email protected] and mention this Google My Business review if additional assistance is needed. Thank you! ^Ana
Banker refused to assist customer despite having an appointment.
Insufficient staffing leads to long wait times at the branch.
Business reply on Google
Hello. I regret to hear about your experience, and we'd be glad to forward your feedback to the branch for review. Please email [email protected] and mention this Google My Business review. Thank you! ^Ana
customer service failed to resolve issues with payments and account transfers
Business reply on Google
Hello Jan. I regret to hear about your experience, and we'd be glad to forward your feedback to the branch for review. Please email [email protected] and mention this Google My Business review if additional assistance is needed. Thank you! ^Ana
Bank increased interest rate despite high customer credit score
Banker exhibited rude behavior and discriminatory conduct toward a customer.
Teller questioned the customer's identity despite being presented with valid ID.
customer unable to reach branch staff via phone
ATM deposit error resulted in missing funds from account
The bank branch phone number is non-functional and unreachable.