Citi
💳 Finance & Insurance · 6 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The customer's account was closed without prior notice.
Bank removed spouse from safety deposit box without proper notification or follow-up.
Business reply on Google
Hi Amit, we regret to hear the frustration regarding this matter. We would like to thank you for taking the time to provided us with your feedback and will share it with our branch staff. Please provide us with a DM on X ( @askciti ), a PM on Facebook or an email at [email protected] with information regarding this matter and the address of the branch. Please reference Google My Business in your message. We hope that you have a great day. ^Fred
Difficulty canceling a credit card due to aggressive retention tactics.
Inaccurate account balance display and unresponsive customer service support
Autopay failure and login issues following a credit card account transfer.
Bank refused to refund fraudulent charges and failed to communicate.
Staff are rude and repeatedly hang up on customers during calls.
Account closed and rewards revoked despite following instructions to keep active
customer service representatives are unable to resolve issues after long wait
Customer charged late fee despite making multiple monthly payments.
Bank staff made errors processing account deposits and account types.
Business reply on Google
Hello Evelyn, Welcome to Citibank U.S. We would like to hear more about your experience. Please DM us on X at @askciti or email us at [email protected]. Reference Google My Business Review and do not include any account numbers or PINs. ^Rita
Bank branch refused valid identification for cash withdrawal
Business reply on Google
Hello Adri. We’d like to help resolve any issues you may have experienced. We can only respond once to each review so please email us at [email protected] or direct message us on X @AskCiti with more details and make sure to reference Google My Business Review. ^Maria
Staff refused to open an account without an appointment.
Business reply on Google
Hello Beatrisa, we regret to hear the frustration regarding this matter. We would like to thank you for taking the time to provided us with your feedback and will share it with our branch staff. Please provide us with a DM on X ( @askciti ), a PM on Facebook or an email at [email protected] with information regarding this matter and the address of the branch. Please reference Google My Business in your message. We hope that you have a great day. ^Fred
unresolved account issue persists for six months
Excessive wait time for a manual banking transaction
Business reply on Google
I'm sorry to hear about your servicing experience. If you would like to have branch management contact you further on this, please engage with us in a DM on X at @AskCiti or send an email to [email protected] with your full name, contact number, account type (checking, Citi Rewards credit card, personal loan, etc), and full details surrounding your concern. Mention "Google My Business" in the subject line so that we know you were referred to contact us. ^Gloria
customer unable to access funds or use banking transfer services
Business reply on Google
Hello Harriett, we regret to hear the frustration regarding this matter. We would like to thank you for taking the time to provided us with your feedback and will share it with our staff. Please provide us with a DM on X ( @askciti ), a PM on Facebook or an email at [email protected] with information regarding this matter and the address of the branch. Please reference Google My Business in your message. We hope that you have a great day. ^Fred
Insufficient staffing leads to long wait times for personal banking.
Business reply on Google
Hi Ally. We appreciate the review and would like to collect additional information on your visits. Please engage with us in a DM on X at @AskCiti or send an email to [email protected] with your full name, contact number and full details surrounding your concern. Mention "Google My Business" so that we know you were referred to contact us. ^Gloria
Bank branch refuses to cash checks for customers
Business reply on Google
Hi, we regret to hear the frustration regarding this matter. We would like to thank you for taking the time to provided us with your feedback and will share it with our branch staff. Please provide us with a DM on X ( @askciti ), a PM on Facebook or an email at [email protected] with information regarding this matter and the address of the branch. Please reference Google My Business in your message. We hope that you have a great day. ^Fred
Long wait times and inability to process a bank transaction.
Business reply on Google
We'd like to hear more about this, Emerald! Please email us at [email protected] or feel free to send a DM on X to @AskCiti and we'll get back to you. ^Brian
Bank staff lacked professional customer service and resolution skills.
Business reply on Google
Hello Julian. We’d like to help resolve any issues you may have experienced. We can only respond once to each review so please email us at [email protected] or direct message us on X @AskCiti with more details and make sure to reference Google My Business Review. ^Maria