Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The customer's account was closed without prior notice.
Difficulty canceling a credit card due to aggressive retention tactics.
Inaccurate account balance display and unresponsive customer service support
Autopay failure and login issues following a credit card account transfer.
Bank refused to refund fraudulent charges and failed to communicate.
Staff are rude and repeatedly hang up on customers during calls.
Account closed and rewards revoked despite following instructions to keep active
customer service representatives are unable to resolve issues after long wait
Customer charged late fee despite making multiple monthly payments.
unresolved account issue persists for six months
Bank staff lacked professional customer service and resolution skills.
Business reply on Google
Hello Julian. We’d like to help resolve any issues you may have experienced. We can only respond once to each review so please email us at [email protected] or direct message us on X @AskCiti with more details and make sure to reference Google My Business Review. ^Maria
Bank account access blocked preventing payment for mother's funeral expenses
Business reply on Google
Hello Ansley, our condolences on your loss. I regret to hear about your experience however we're unable to override the process with our internal partners, and you would need to wait the timeframe provided to receive the letter via postal mail. Please email [email protected] or DM us on X at @AskCiti and reference this Google My Business review if additional assistance is needed. Thank you! ^Ana
Promotional interest rate terms were not honored upon account opening.
Business reply on Google
Understood and thanks for the review! We'd be glad to look into this further with you. Please email us at [email protected] or feel free to send a DM on X to @AskCiti and we'll get back to you. ^Brian
Customer experienced account access issues and condescending treatment by bank staff.
Business reply on Google
Hi Andrew, we regret to hear the frustration regarding this matter. We would like to thank you for taking the time to provided us with your feedback and will share it with our branch staff. Please provide us with a DM on X ( @askciti ), a PM on Facebook or an email at [email protected] with information regarding this matter and the address of the branch. Please reference Google My Business in your message. We hope that you have a great day. ^Fred
Bank branch does not accept cash or process name changes.
Business reply on Google
Hi Marjam. Thanks for the review and sorry to hear about this experience. We'd like to know more about what happened. Please email us at [email protected] or feel free to send a DM on X to @AskCiti and we'll get back to you. ^Brian
Bank refused to refund money stolen through identity theft and Zelle.
Bank imposes restrictive monthly transfer limits on savings account withdrawals.
Citibank failed to issue credit for fraudulent charges after multiple calls.
Employee engaged in unprofessional conduct and harassment on social media.
Bank closed account due to inactivity and staff were rude.