Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Bank removed spouse from safety deposit box without proper notification or follow-up.
Business reply on Google
Hi Amit, we regret to hear the frustration regarding this matter. We would like to thank you for taking the time to provided us with your feedback and will share it with our branch staff. Please provide us with a DM on X ( @askciti ), a PM on Facebook or an email at [email protected] with information regarding this matter and the address of the branch. Please reference Google My Business in your message. We hope that you have a great day. ^Fred
bank failed to release check and provided poor customer service
Business reply on Google
Hello. I regret to hear about your experience, and we'd be glad to forward your feedback to the branch for review. Please email [email protected] or DM us on X at @AskCiti and mention this Google My Business review if additional assistance is needed. Thank you! ^Ana
Staff ignored customers for twenty-five minutes before providing assistance.
Business reply on Google
Hello Menka. We’d like to help resolve any issues you may have experienced. We can only respond once to each review so please email us at [email protected] or direct message us on X @AskCiti with more details and make sure to reference Google My Business Review. ^Maria
Staff refused to accept valid government documents for account opening.
Business reply on Google
Hi, thank you for taking the time to provide us with your feedback. We regret to hear the frustration and will pass this information along to our branch staff. We hope that you have a great day! ^Fred
Staff failed to manage account correctly and lacked front desk support.
Business reply on Google
Hello. I regret to hear about your experience, and we'd be glad to forward your feedback to the branch for review. Please email [email protected] and mention this Google My Business review if additional assistance is needed. Thank you! ^Ana
Bank refused to exchange cash for quarters for non-customers.
Long wait times due to insufficient teller staffing