Citizens

Citizens

πŸ’³ Finance & Insurance Β· 6271 Frankford Ave Β· Philadelphia

NeverAbsolutely not. I’d never go back, buy again, or use them again.
10

total experiences

0%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

NeverCustomer ServiceFrom Google Reviews
Jul 2, 2026

Poor customer service and difficult in-person experience at this location.

NeverStaff BehaviorFrom Google Reviews
Apr 6, 2026

ATM retained bank card and staff provided unhelpful customer service

NeverStaff BehaviorFrom Google Reviews
Sep 13, 2025

Bank tellers refused to provide assistance and directed customer to call.

NeverCustomer ServiceFrom Google Reviews
Dec 15, 2023

Customer unable to make online purchase due to poor service

NeverCustomer ServiceFrom Google Reviews
Nov 27, 2023

Bank branch refused walk-in notary service despite long-term customer status.

NeverCustomer ServiceFrom Google Reviews
Dec 7, 2021

Bank staff are rude and lack professional customer service skills.

NeverCustomer ServiceFrom Google Reviews
Oct 1, 2021

Inconsistent information provided by branch staff and customer service.

NeverCustomer ServiceFrom Google Reviews
Dec 12, 2020

The bank branch is frequently closed during posted operating hours.

NeverBilling & ChargesFrom Google Reviews
Feb 4, 2018

delayed payment processing resulted in an incorrect late fee charge

NeverBilling & ChargesFrom Google Reviews
Dec 3, 2016

Bank placed an excessive hold on a verified settlement check