Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Business rebooked appointment for a more expensive service without customer consent.
The business charges excessive prices for acrylic nail removal services.
Business reply on Google
Hi Hannah, I'm sorry you were not pleased with your removal. We try to make it very clear on our website and booking system that we do not remove acrylic or dip. You booked your appointment online incorrect and we did our best to provide you a service and also adjusted the price for you. It seems that we would have been better off cancelling your appointment.
Customer charged for a manicure despite not receiving the service.
Business reply on Google
Hi Gina, we did send you a receipt showing that you were only charged for a pedicure. You have mentioned chipping which we will be more than happy to repair. Please give our salon a call!
Technician provided poor service and displayed unprofessional attitude toward customer…
Poor quality manicure and pedicure with painful cuticle injury by staff
rude staff, poor nail quality, overcharging, and aggressive parking enforcement
Business reply on Google
Hi Cory, We appreciate your feedback, but it seems there might be some confusion regarding your review. After thorough investigation, we found that there was an incident involving a vehicle left in our parking lot for an extended period, which prompted us to have it towed. However, we want to clarify that the individual who left their car was not a customer of our trendy nail salon. As much as we empathize with any inconvenience this may have caused, we want to emphasize that our parking lot is designated for our valued customers to ensure easy access to our services. Regrettably, we had no choice but to have the vehicle removed to maintain the availability of parking spaces for our genuine customers. If you have any other concerns or questions related to our salon services, we would be more than happy to address them directly. Our aim is to provide exceptional experiences to all our customers, and we want to ensure that you, as well as everyone else, receive the best service possible.