City Nail Bar
💅 Beauty & Spa · 2 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Gel pedicure polish peeled off within twenty-four hours of application.
Business rebooked appointment for a more expensive service without customer consent.
Builder gel broke within one day and damaged natural nails.
Staff refused requested service but charged for partial work performed.
Poor quality nail application and unprofessional staff behavior.
Business reply on Google
Hi Samantha, could you please give us a call tomorrow. Reason being, I can't find your name in our system to review your appointment. We can be reached at 317-426-3890.
The business charges excessive prices for acrylic nail removal services.
Business reply on Google
Hi Hannah, I'm sorry you were not pleased with your removal. We try to make it very clear on our website and booking system that we do not remove acrylic or dip. You booked your appointment online incorrect and we did our best to provide you a service and also adjusted the price for you. It seems that we would have been better off cancelling your appointment.
Acrylic nails fell off within two days of application.
Customer charged for a manicure despite not receiving the service.
Business reply on Google
Hi Gina, we did send you a receipt showing that you were only charged for a pedicure. You have mentioned chipping which we will be more than happy to repair. Please give our salon a call!
Technician provided poor service and displayed unprofessional attitude toward customer…
Salon refused walk-in service despite being empty
Poor quality manicure and pedicure with painful cuticle injury by staff
rude staff, poor nail quality, overcharging, and aggressive parking enforcement
Business reply on Google
Hi Cory, We appreciate your feedback, but it seems there might be some confusion regarding your review. After thorough investigation, we found that there was an incident involving a vehicle left in our parking lot for an extended period, which prompted us to have it towed. However, we want to clarify that the individual who left their car was not a customer of our trendy nail salon. As much as we empathize with any inconvenience this may have caused, we want to emphasize that our parking lot is designated for our valued customers to ensure easy access to our services. Regrettably, we had no choice but to have the vehicle removed to maintain the availability of parking spaces for our genuine customers. If you have any other concerns or questions related to our salon services, we would be more than happy to address them directly. Our aim is to provide exceptional experiences to all our customers, and we want to ensure that you, as well as everyone else, receive the best service possible.
Appointment cancelled on short notice due to inability to provide service
Business reply on Google
Good evening Stephanie, I am sorry to see this review. Your appointment was for an under the age of 12 manicure. We book this service for 30 minutes. In your notes you stated you wanted nail art added to the service. We called you to inform you that at this time we do not offer nail art for under 12 services. Your appointment was not cancelled, we were able to provide what was booked. You did not want the service based on not being able to provide nail art. You asked that we cancel your appointment.
Staff displayed unprofessional behavior and refused to book an appointment.
Gel-ex nails fell off within one week of application.
poor nail quality and refusal to refund missed appointment fee
Business reply on Google
Good afternoon Asli, We understand your frustration with your cancellation charge. We are not a walk in salon, and are dependent on appointments only. When booking appointments online clients are required to accept the terms before completing the booking. Below, are the terms which were accepted. Clients that fail to provide a 24 hour notice of cancellation will be charged 50% of the amount of their appointment. Clients that no show their appointment will be charged 100% of the amount of their appointment. Due to scheduling, appointments may be cancelled if client is more than 10 minutes late and subject to a no-show charge for the service. We appreciate your feedback.
Gel manicure chipped and peeled within three days of application.
Business reply on Google
Hi Sarah, I’m sorry to be reading this post. We have a 10 day no chip policy in gel. Please give us a call and we will make these repairs for you. Thanks, Jody
Nail technician performed poor quality, crooked work for a high price.
Business reply on Google
Hi Patricia, our apologies that you have had a bad salon experience. Please check that your service was completed at City Nail in downtown Indianapolis. We do not have you in our booking system. If you were here please give us a call so that we can obtain additional information. If it was another salon, I ask kindly that you remove and repost for the correct salon. 317-426-3890 Thank you!
Staff was rude and charged a fee for a missed appointment.
Business reply on Google
Hello Ashton, We just checked our client portal and you have never visted our salon. I am sorry to hear about your experience, but this review was written for the wrong salon. I hope in the future you give City Nail Bar a visit.
Business cancelled wedding appointment without notifying the customer
Business reply on Google
Good afternoon. I am sorry to see this review, I just spoke with your fiancé and have been trying to work all of the appointments. I would be more than happy to discuss with you the current situation. I do want you to know that we did not cancel the appointments, and after adjusting our schedule shortly after speaking, we had the ability to accommodate the entire party. I did speak with your fiancé to inform her and she was no longer interested. I sincerely apologize, we would be more than happy to do the services if you’re unable to find another salon.