Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gel pedicure polish peeled off within twenty-four hours of application.
Builder gel broke within one day and damaged natural nails.
Staff refused requested service but charged for partial work performed.
Poor quality nail application and unprofessional staff behavior.
Business reply on Google
Hi Samantha, could you please give us a call tomorrow. Reason being, I can't find your name in our system to review your appointment. We can be reached at 317-426-3890.
Acrylic nails fell off within two days of application.
Salon refused walk-in service despite being empty
Appointment cancelled on short notice due to inability to provide service
Business reply on Google
Good evening Stephanie, I am sorry to see this review. Your appointment was for an under the age of 12 manicure. We book this service for 30 minutes. In your notes you stated you wanted nail art added to the service. We called you to inform you that at this time we do not offer nail art for under 12 services. Your appointment was not cancelled, we were able to provide what was booked. You did not want the service based on not being able to provide nail art. You asked that we cancel your appointment.
Staff displayed unprofessional behavior and refused to book an appointment.
Gel-ex nails fell off within one week of application.
poor nail quality and refusal to refund missed appointment fee
Business reply on Google
Good afternoon Asli, We understand your frustration with your cancellation charge. We are not a walk in salon, and are dependent on appointments only. When booking appointments online clients are required to accept the terms before completing the booking. Below, are the terms which were accepted. Clients that fail to provide a 24 hour notice of cancellation will be charged 50% of the amount of their appointment. Clients that no show their appointment will be charged 100% of the amount of their appointment. Due to scheduling, appointments may be cancelled if client is more than 10 minutes late and subject to a no-show charge for the service. We appreciate your feedback.
Gel manicure chipped and peeled within three days of application.
Business reply on Google
Hi Sarah, I’m sorry to be reading this post. We have a 10 day no chip policy in gel. Please give us a call and we will make these repairs for you. Thanks, Jody
Nail technician performed poor quality, crooked work for a high price.
Business reply on Google
Hi Patricia, our apologies that you have had a bad salon experience. Please check that your service was completed at City Nail in downtown Indianapolis. We do not have you in our booking system. If you were here please give us a call so that we can obtain additional information. If it was another salon, I ask kindly that you remove and repost for the correct salon. 317-426-3890 Thank you!
Staff was rude and charged a fee for a missed appointment.
Business reply on Google
Hello Ashton, We just checked our client portal and you have never visted our salon. I am sorry to hear about your experience, but this review was written for the wrong salon. I hope in the future you give City Nail Bar a visit.
Business cancelled wedding appointment without notifying the customer
Business reply on Google
Good afternoon. I am sorry to see this review, I just spoke with your fiancé and have been trying to work all of the appointments. I would be more than happy to discuss with you the current situation. I do want you to know that we did not cancel the appointments, and after adjusting our schedule shortly after speaking, we had the ability to accommodate the entire party. I did speak with your fiancé to inform her and she was no longer interested. I sincerely apologize, we would be more than happy to do the services if you’re unable to find another salon.
Nails broke within five days of application
Business reply on Google
Hi Janet, We just looked thru our system and your experience was not with City Nail Bar. We are located in downtown Indianapolis. There are salons with similar names. We encourage you to come check us out!
Salon refused to waive cancellation fee despite bereavement and communication attempts.
Business reply on Google
Good morning Victoria, I am truly sorry for the passing of your mother. As the owner of the salon, I was made aware of your conversation with my manager yesterday. The system automatically charges based on the cancellation policy and it was out of his control. I received a phone call from him after you had called him every expletive in the book. He was extremely shaken from the words you used to describe him. This is not his policy and truly didn't deserve the name calling. I attempted to call you several times during the day and even emailed you a receipt mid-afternoon with a reversal of the charges. We take the client experience at City Nail Bar very seriously. We book by appointment only to preserve your time and to make your service enjoyable. However, that comes at a cost that is unrecoverable when a client fails to show up for an appointment or is not respectful by cancelling within a 24-hour window to rebook the time slot. A cancellation charge is necessary to pay our technician for their time. I am sure you understand. People work for compensation. No one is ok with showing up for work and not being compensated. In instances like yours, we of course make exceptions on a cas
Owner threatened police and acted aggressively over a pedicure payment dispute.
Technician failed to use cuticle softener and limited gel color options.
Poor quality manicure with lumpy polish and accidental skin cuts.