Community-GoHealth Urgent Care
🩺 Health & Wellness · 10863 E Washington St · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided unprofessional care and failed to document medical information correctly.
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/connect and we will escalate this matter to the appropriate contact on our team.
The urgent care facility has excessive wait times.
Business reply on Google
Thank you for sharing your feedback with us. Please reach out to us at www.gohealthuc.com/connect with any concerns or suggestions. Your experience is important to us, and we strive to exceed expectations with every visit.
Long wait time despite having a scheduled appointment
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/connect and we will escalate this matter to the appropriate contact on our team.
Staff lack medical knowledge and fail to provide adequate patient care.
Business reply on Google
Hello, we are sorry to hear about your recent experience. If we can be of further assistance or if you would like to speak to a manager, please reach out to us here: www.gohealthuc.com/connect.
Front desk staff denied urgent care to a one-year-old child.
Business reply on Google
Thank you for sharing your feedback with us. Please reach out to us at www.gohealthuc.com/connect with any concerns or suggestions. Your experience is important to us, and we strive to exceed expectations with every visit.
unresponsive phone lines and excessive wait times for scheduled appointments
Business reply on Google
Hi there. We are sorry to hear about your recent experience. For your privacy, please send us a note (www.gohealthuc.com/connect) so we can provide a better experience next time. Thank you.
Front desk staff member exhibited rude and dismissive behavior toward patients.
Business reply on Google
Thank you for sharing your feedback with us. Please reach out to us at www.gohealthuc.com/connect with any concerns or suggestions. Your experience is important to us, and we strive to exceed expectations with every visit.
Patient removed from appointment list before scheduled time by rude staff
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/connect and we will escalate this matter to the appropriate contact on our team.
Provider used AI to diagnose a dog bite instead of examining.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out the form here: https://www.gohealthuc.com/bill-pay#billing-support
Poor service and unprofessional staff behavior at the urgent care facility.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Staff failed to inform patient that the clinic lacked necessary labs.
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/connect and we will escalate this matter to the appropriate contact on our team.
Nurse practitioner was rude and dismissive during the medical consultation.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Front desk staff failed to provide professional greeting or acknowledgment
Business reply on Google
Thank you for sharing your feedback with us. Please reach out to us at www.gohealthuc.com/connect with any concerns or suggestions. Your experience is important to us, and we strive to exceed expectations with every visit.
Long wait times and poor communication regarding insurance and registration.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Excessive wait time despite having a scheduled appointment
Business reply on Google
Thank you for sharing your feedback with us. Please reach out to us at www.gohealthuc.com/connect with any concerns or suggestions. Your experience is important to us, and we strive to exceed expectations with every visit.
Receptionists were unprofessional and ignored patients due to long wait times.
Business reply on Google
Thank you for sharing your feedback with us. Please reach out to us at www.gohealthuc.com/connect with any concerns or suggestions. Your experience is important to us, and we strive to exceed expectations with every visit.
Long wait times and unsanitary examination room conditions.
Business reply on Google
Thank you for sharing this with us. We understand how frustrating it can be when an appointment has been made and there's still a wait. We do the best we can to triage patients and ensure the best possible care. It's important that your feedback is heard, however, to protect your privacy, we recommend you reach out via email or phone at [email protected] or call (317) 621-7000. We will listen to your feedback, be able to discuss sensitive information in a secure manner and take any next steps necessary. Thank you.
Inconsistent appointment policies and long wait times for medical services.
Business reply on Google
Hi, thank you for sharing this with us. We understand how frustrating it can be when an appointment has been made and there's still a wait. We do the best we can to triage patients and ensure the best possible care. It's important that your feedback is heard, however, to protect your privacy, we recommend you reach out via email or phone at [email protected] or call (317) 621-7000. We will listen to your feedback, be able to discuss sensitive information in a secure manner and take any next steps necessary. Thank you.
Unprofessional staff behavior and excessive wait times at urgent care.
Business reply on Google
Thank you for bringing this to our attention. Please share this information with our Patient Relations & Advocacy team at [email protected] or call (317) 621-7000. They will be able to discuss things in an offline, secure environment to protect any potential health information and ensure any needed next steps are taken.
excessive wait time for a scheduled appointment
Business reply on Google
Hi Oliver, we understand how frustrating this may be. Thank you for taking the time to share your concerns. It is very important that your feedback is heard. Please write to [email protected] or call (317) 621-7000. We will listen to your feedback, be able to discuss sensitive information in a safe manner and take any next steps necessary. Thank you.