Community-GoHealth Urgent Care
🩺 Health & Wellness · 650 N Girls School Rd Ste F40 · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided incorrect age eligibility information causing a long unnecessary wait.
Business reply on Google
Thank you for sharing your feedback with us. Please reach out to us at www.gohealthuc.com/connect with any concerns or suggestions. Your experience is important to us, and we strive to exceed expectations with every visit.
Long wait time and unprofessional conduct by the attending physician.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out this form: www.gohealthuc.com/connect
Doctor made patient uncomfortable with personal questions and unsolicited advice
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out this form: www.gohealthuc.com/connect
The patient experienced a long wait time despite having an appointment.
Business reply on Google
Hi, we’d love to connect with you offline to learn more about your concerns – for your privacy, could you please send us a note (www.gohealthuc.com/connnect) so we can better assist you?
The business failed to provide a receipt for HSA reimbursement.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out the form here: https://www.gohealthuc.com/bill-pay#billing-support
Urgent care lacked supplies and staff provided unprofessional, rushed medical service.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Staff member was rude and failed to provide medical care.
Business reply on Google
Thank you for bringing this to our attention, Jessica. We are very sorry to hear about your mother’s experience. Being treated with respect, compassion, and without judgment is fundamental to patient care, and what you’ve described is concerning. We take allegations of inappropriate behavior and communication very seriously, especially in situations involving pain, injury, and vulnerability. This is not the standard we expect from our providers or staff, and we would appreciate the opportunity to review this visit in detail. If you’re willing, please contact our office directly, so we can investigate this matter thoroughly and address it appropriately. Your feedback is important to us, and we are committed to improving the care experience for all patients.
Confirmed appointment was cancelled due to doctor unavailability
Business reply on Google
Thank you for sharing this experience — and we sincerely apologize for the inconvenience and worry this caused, especially with your infant involved. What you described should not have happened. If a provider becomes unavailable, our schedule should immediately reflect that and prevent appointment confirmations from going out. We understand how frustrating this must have been, particularly at the end of the day when options are limited. We never want any patient to feel as though their time or concern is disregarded, and we’re truly sorry for the added stress this caused. If you’re open to it, we would appreciate the opportunity to speak with you directly so we can follow up properly and ensure this does not happen again. Please contact us at 317-299-4033. Thank you again for bringing this to our attention, and we hope your child is doing better.
Front desk staff was rude and unprofessional to patients.
Business reply on Google
Maria, Thank you for sharing your feedback. I’m very sorry to hear about your experience at check-in and that the interaction with our front desk staff came across as rude or unprofessional. This is not the standard of service we expect from our team, and I regret that this was your impression — especially given your past positive experiences with our location. We will be addressing your concerns directly with the team to ensure every patient is greeted with courtesy, professionalism, and compassion, even during busy or stressful times. I would appreciate the opportunity to speak with you directly to learn more about your visit and work toward restoring your trust.
Physician exhibited unprofessional behavior and provided an incorrect medical diagnosis.
Business reply on Google
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and want to sincerely apologize for how things were handled during your visit. What you described does not reflect the level of professionalism and care we aim to provide to every patient. We absolutely agree that patients should feel heard, respected, and involved in decisions about their treatment. We take this feedback seriously and would like the opportunity to investigate further and address this properly. If you're willing, please reach out to our clinic manager directly at [insert contact info] so we can discuss your concerns in more detail and work toward making things right. Thank you again for your feedback, and we’re truly sorry for the experience you had.
Staff were rude and refused service before the posted closing time.
Business reply on Google
Jaelyn, Thank you for your feedback, and we’re truly sorry to hear about your experience. We aim to treat every patient with respect and professionalism, and we regret that this wasn’t your experience at the front desk. While we do our best to accommodate all walk-ins, there are times—particularly close to closing—when we may need to stop accepting new patients to ensure safe and thorough care. That said, your point is valid, and we’ll be reviewing how we communicate this more clearly moving forward. We appreciate you bringing it to our attention.
Staff unprofessionalism, rushed care, and mishandled medical test results.
Business reply on Google
I'm truly sorry to hear about your disappointing experience, and I appreciate you taking the time to share your feedback. What you described is certainly not the standard of care we aim to provide, and I deeply apologize for the negative experiences you've had. The issues you raised, from the wait times to concerns about professionalism and miscommunication, are serious and will be addressed. We strive to treat every patient with respect and ensure their time and care are valued. It’s concerning to hear about the conversations you overheard, and this is something I will be looking into immediately. I understand your frustration with the urine sample mix-up and the lack of follow-up, and I sincerely apologize for that as well. This is certainly not the level of service we expect, and I’ll work with our team to improve our processes. I truly hope you give us another opportunity in the future to show you the high-quality care we are capable of. If you’d like to discuss this further or need assistance, please feel free to reach out directly. Thank you again for your feedback.
Rude staff, long wait times, poor cleanliness, and unfulfilled prescription.
Business reply on Google
Melissa, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your visit. Please note that when scheduling an appointment online, a banner indicates that the appointment serves as a placeholder and does not guarantee a specific time for your visit.  We understand your frustration regarding wait times and the cleanliness of the waiting area. Your concerns are important to us, and we are committed to improving our services.
Staff were rude and failed to provide timely medical assistance.
Business reply on Google
Dear Lisa, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your visits. Please note that when scheduling an appointment online, a banner indicates that the appointment serves as a placeholder and does not guarantee a specific time for your visit.  We understand your frustration regarding wait times and the professionalism of our staff. Your concerns are important to us, and we are committed to improving our services.
Staff failed to provide promised X-ray services and dismissed patient concerns.
Business reply on Google
Madison, Maddison, Thank you for sharing your experience with us. We sincerely apologize for the distress and inconvenience you encountered during your visit. Your feedback is invaluable, and we are committed to addressing the issues you’ve raised. While our facility typically offers X-ray services, there are occasions when unforeseen circumstances, such as staff illnesses, may temporarily limit our capabilities. We understand that this was not communicated to you during your visit, and we regret any confusion this may have caused. We are also concerned about the brevity of your consultation and the lack of opportunity to address your questions. This does not align with our commitment to providing thorough and compassionate care. We will be reviewing our protocols to ensure that all patients receive the attention and information they need during their visits. Your experience is important to us, and we would like to discuss it further to prevent similar occurrences in the future.
receptionist refused to see sick child despite prior arrival agreement
Receptionist displayed rude behavior and unprofessional attitude toward a patient.
Business reply on Google
I’m really sorry to hear about your experience with the secretary. That’s not the level of service we aim to provide, and we appreciate your feedback. It’s important to us that all patients feel welcomed and respected. I’ll make sure your concerns are addressed with the team. I’m glad to hear you had a positive experience with our weekday staff, and we hope to make your next visit much better. Thank you for bringing this to our attention.
Appointment system is ineffective and front desk staff communication is poor.
Business reply on Google
I’m sorry to hear about your experience and the frustration you faced during your visit. I understand how disappointing it can be to wait and feel that your appointment was not prioritized, especially when you’re in pain. I want to clarify that appointments are intended as placeholders and do not guarantee immediate service, as we operate on a first-come, first-served basis. Your feedback about the front desk communication and our policy is invaluable, and we appreciate you bringing it to our attention. We strive to improve our services to ensure every patient feels heard and respected. Thank you for sharing your concerns, and I hope you’re feeling better after your visit to IU urgent care.
Staff members were rude and unprofessional during the visit.
Business reply on Google
Susie, We hate to hear that your experience with us did not meet your expectations. Please reach out to the clinic directly to discuss this matter further. Thank you for bringing this concern to our attention.
Staff refused medical service before the posted closing time.