Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The purchased Mexican cream had been opened and sampled by someone.
Security guard intimidated customers during a receipt check at checkout.
Staff were rude and unhelpful regarding language communication.
Business reply on Google
Akikah - Thank you for sharing your experience. We’re sorry to read that you felt uncomfortable during your visit. That is never the experience we want anyone to have in our stores. At Compare Foods, we value every customer and pride ourselves on having a bilingual team ready to assist in both English and Spanish. While the intention may have been to be helpful, we understand that tone and delivery matter, and we will be following up with our team to ensure all interactions reflect our customers deserve. We appreciate your feedback, it helps us grown and serve our community better every day.
The store is disorganized and has a foul odor.
Business reply on Google
Jeh - Thank you for sharing your thoughts. While we’re truly sorry to hear your visit didn’t meet your expectations, we want to clarify that our products are checked regularly to ensure the best quality. We understand that this location is one of our older stores, and that may affect the overall impression, but we are actively working on improvements to enhance the shopping experience. Cleanliness, safety, and customer satisfaction remain top priorities for us. We appreciate your feedback and hope you’ll give us another chance in the future.
excessive wait time due to a large bulk order
Business reply on Google
Bob, we apologize for the poor experience you had with our taco promotion. We understand your frustration and value your feedback. Please feel free to reach out to us at [email protected] so we can address the issue directly. Thank you for being a regular customer, and we hope to improve your experience in the future.
Cashier and manager were unprofessional and rude to the customer.
Business reply on Google
Sandra, we're truly sorry to hear about your experience at our store. We take feedback seriously and this behavior is not reflective of our standards. We apologize for any embarrassment or discomfort caused by our team members. We'd like to discuss this further to make things right. Please contact us at [email protected] at your earliest convenience. Thank you for bringing this to our attention.
purchased meat was rotten and smelled horrible
Business reply on Google
Diana - We are sorry to hear you did not have a good visit and your items were poor quality. Please contact our office so we may speak further with you about this.
Staff member was rude and made a billing error.
Business reply on Google
Aquilla- We are so sorry that you had a less than satisfactory experience while shopping at Compare Foods Supermarket. We want to offer you the best customer service possible and would like to hear more about any issues you encountered with our staff. Please feel free to email us at [email protected] or give our store a call at 704-596-3495.
Grocery prices are too high
Business reply on Google
Vee- We are sorry to hear that you did not have a pleasant experience at Compare Foods Supermarket. We appreciate you taking the time to provide your feedback. While we believe that we provide reasonable prices, we would like to hear more about your concerns. If you would like to speak about this, please feel free to contact our store at (704) 596-3495 or email us at [email protected].
The store prices are significantly higher than competitors.
Business reply on Google
Assah - We are sorry to hear you are not pleased with our store and would like to speak with you further. We try to provide a variety of products at reasonable prices for our customers and understand that current prices have seen changes. Please contact our store when you have a moment so we may speak further about your concerns.
customer denied entry while others were allowed inside
Business reply on Google
Hope - We are truly sorry to hear about your experience with our store, during the Holidays we do have adjusted hours and communicate those online as well as on signs at the stores. We have passed your feedback along and are looking into it as we take the experience of our guests very seriously. We hope that on future travels you visit again and allow us to provide the experience you expect and deserve.
roaches found in the bakery showcase
Business reply on Google
Hello! Thank you for making us aware of this. I will let the store manager know immediately. Feel free to contact us directly at [email protected] for more information. We welcome a chance to talk with you directly. We hope to welcome you to our store again soon!
Purchased meat was spoiled and unsafe to consume
The store is extremely dirty and the staff is rude.
The manager was rude and threatened the customer.
Business reply on Google
At Compare Foods, we take pride in treating everyone that comes into our stores like family and treating them with respect. After seeing four very negative reviews in a short amount of time, we interviewed the manager on duty, security guard on duty, and reviewed the video security footage to get all the information on this incident to ensure that our customer service is provided to our highest standards. In the incident that occurred tonight, a customer came to return some produce purchased three days ago. Our policy on meat, dairy, and produce is that all returns must be done within 24 hours due to the perishable nature of these items. This policy is posted in our store and printed on our receipts. Our manager was in the process of explaining this policy to the customer when the customer's adult daughter physically attacked the manager, causing the security guard to restrain the daughter from physically harming our manager. The daughter continued to verbally assault our manager in the front of the store, yelling multiple profanities at her while being escorted out by security and the customer. The actual customer was profusely apologizing to the manager for her daughter's irratio
The supermarket sells expired food products.
Customer charged for items not received and denied refund by staff.
Poor meat quality, high prices, and unhelpful, rude staff.
The store temperature was uncomfortably cold for customers and staff.
The meat sold at the supermarket is spoiled or rotten.
Business reply on Google
HB, we are sorry to hear about this unfortunate experience. You can always return the product for an exchange or full refund when returning to the store with a valid receipt. Any possible inconvenience that occurs on your next visit, please let our Front End Manager know and we will do our best to satisfy your needs.