Compare Foods Supermarket
🛒 Retail & Products · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The purchased Mexican cream had been opened and sampled by someone.
Security guard followed and harassed customers based on their appearance.
The parking lot has severe, recurring pothole damage.
Business reply on Google
Paulo, thank you for your review and feedback. We are aware of the current issues in the parking lot and are actively working on correcting them as quickly as possible. Unfortunately, due to issues outside of our control, the construction of the residential apartments behind the parking lot has resulted in many issues with access into the store and the condition of the parking lot. We are waiting for the construction to be completed in May 2026 so that we can widen the entrances to the parking lot, repave, and restripe the entire parking lot. We are planning on investing and having a brand new parking lot by the end of May. Again, I sincerely apologize for the inconvenience, but I want you and all our customers to know that we're aware of the problem and working to fix it as quickly as we can. Sincerely, Omar Jorge Owner
Security guard intimidated customers during a receipt check at checkout.
Bakery sells expired pastries that are months old
Staff were rude and unhelpful regarding language communication.
Business reply on Google
Akikah - Thank you for sharing your experience. We’re sorry to read that you felt uncomfortable during your visit. That is never the experience we want anyone to have in our stores. At Compare Foods, we value every customer and pride ourselves on having a bilingual team ready to assist in both English and Spanish. While the intention may have been to be helpful, we understand that tone and delivery matter, and we will be following up with our team to ensure all interactions reflect our customers deserve. We appreciate your feedback, it helps us grown and serve our community better every day.
The store is disorganized and has a foul odor.
Business reply on Google
Jeh - Thank you for sharing your thoughts. While we’re truly sorry to hear your visit didn’t meet your expectations, we want to clarify that our products are checked regularly to ensure the best quality. We understand that this location is one of our older stores, and that may affect the overall impression, but we are actively working on improvements to enhance the shopping experience. Cleanliness, safety, and customer satisfaction remain top priorities for us. We appreciate your feedback and hope you’ll give us another chance in the future.
excessive wait time due to a large bulk order
Business reply on Google
Bob, we apologize for the poor experience you had with our taco promotion. We understand your frustration and value your feedback. Please feel free to reach out to us at [email protected] so we can address the issue directly. Thank you for being a regular customer, and we hope to improve your experience in the future.
Cashier and manager were unprofessional and rude to the customer.
Business reply on Google
Sandra, we're truly sorry to hear about your experience at our store. We take feedback seriously and this behavior is not reflective of our standards. We apologize for any embarrassment or discomfort caused by our team members. We'd like to discuss this further to make things right. Please contact us at [email protected] at your earliest convenience. Thank you for bringing this to our attention.
Purchased moldy cupcakes and unlabeled cake products from the supermarket.
Business reply on Google
We apologize for the inconvenience you experienced with our cakes. Ensuring quality and safety is a top priority for us, and we regret that this was not reflected in your purchase. Please contact us at [email protected] so we can resolve this matter for you promptly. Your feedback is important as we continue to improve our products and services. Thank you for bringing this to our attention.
purchased meat was rotten and smelled horrible
Business reply on Google
Diana - We are sorry to hear you did not have a good visit and your items were poor quality. Please contact our office so we may speak further with you about this.
Staff member was rude and made a billing error.
Business reply on Google
Aquilla- We are so sorry that you had a less than satisfactory experience while shopping at Compare Foods Supermarket. We want to offer you the best customer service possible and would like to hear more about any issues you encountered with our staff. Please feel free to email us at [email protected] or give our store a call at 704-596-3495.
Grocery prices are too high
Business reply on Google
Vee- We are sorry to hear that you did not have a pleasant experience at Compare Foods Supermarket. We appreciate you taking the time to provide your feedback. While we believe that we provide reasonable prices, we would like to hear more about your concerns. If you would like to speak about this, please feel free to contact our store at (704) 596-3495 or email us at [email protected].
The store prices are significantly higher than competitors.
Business reply on Google
Assah - We are sorry to hear you are not pleased with our store and would like to speak with you further. We try to provide a variety of products at reasonable prices for our customers and understand that current prices have seen changes. Please contact our store when you have a moment so we may speak further about your concerns.
inconsistent policies and poor service regarding cash back transactions
Business reply on Google
Carolina - We are truly sorry for any frustration you experienced during your recent transaction with our team. We pride ourselves on providing excellent customer service and would like to speak with you further about what occurred. Please contact our office at (704) 536-3176 when you have a moment.
customer denied entry while others were allowed inside
Business reply on Google
Hope - We are truly sorry to hear about your experience with our store, during the Holidays we do have adjusted hours and communicate those online as well as on signs at the stores. We have passed your feedback along and are looking into it as we take the experience of our guests very seriously. We hope that on future travels you visit again and allow us to provide the experience you expect and deserve.
Employees failing to follow health and safety mask protocols
Business reply on Google
Kris - We are sorry that you did not have a 5-star experience at our store. We pride ourselves on providing great service and support for our community and would like to learn more about what occurred. If you have a moment, please contact our store so we may better understand and help to resolve the situation. (704)536-3176
roaches found in the bakery showcase
Business reply on Google
Hello! Thank you for making us aware of this. I will let the store manager know immediately. Feel free to contact us directly at [email protected] for more information. We welcome a chance to talk with you directly. We hope to welcome you to our store again soon!
The store sold counterfeit or diluted eucalyptus oil.
Business reply on Google
Hi Kendrick - Thank you for letting us know about your most recent purchase. We are happy to provide you a refund or replace the product with another one. May you please contact us at [email protected] so that we can help you further? We look forward to welcoming you in our store again soon!
Purchased meat was spoiled and unsafe to consume