Crunch Fitness - Austin West Parmer Lane
🏋️ Fitness & Gyms · 1700 W Parmer Ln Ste 100 · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Excessive cancellation fees and difficult contract termination process.
Business reply on Google
We're sorry to hear about your experience, Josefo. Your feedback is important, please contact us directly at [email protected] so we can address your concerns and assist you further.
customer was not informed about guest policy restrictions
Business reply on Google
Thank you Catalina, your feedback is important to us, and we are addressing this concern. Please contact us directly at [email protected] so we can further assist you.
Staff refused to honor a free trial pass for the gym.
Business reply on Google
We're sorry to hear about your experience, Angel. This is not the level of service we aim to provide. Your feedback is important, please contact us directly at [email protected] so we can address your concerns and assist you further.
Prospective member unable to reserve a class for a trial pass
The gym temperature is too cold to exercise comfortably.
Business reply on Google
We're sorry to hear about your experience, S. Williams. We are currently working on this issue right now and will have our AC unit fixed as soon as possible.
difficulty canceling membership and unauthorized personal trainer enrollment
Staff member publicly embarrassed customer regarding a late payment.
Business reply on Google
We're sorry to hear about your Binocular, Travis. This is not the level of service we aim to provide. Your feedback is important, please contact us directly at [email protected] so we can address your concerns and assist you further.
The gym temperature is kept uncomfortably cold for working out.
Business reply on Google
Thank you for your feedback Trent. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at [email protected] so we can further assist you.
Inconvenient guest check-in process and limited parking availability.
Business reply on Google
Thank you for your feedback Sonny. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at [email protected] so we can further assist you.
The gym temperature is kept too cold for comfortable exercise.
Business reply on Google
Thank you Oh My, your feedback is important to us, and we are addressing this concern to ensure a cleaner environment for everyone. Please contact us directly at [email protected] so we can further assist you.
The gym parking lot is consistently overcrowded and difficult to access.
Business reply on Google
We're sorry to hear about your experience, Jordan. Your feedback is important, please contact us directly at [email protected] so we can address your concerns and assist you further.
Kids club staff member was rude regarding cleaning up toys.
Business reply on Google
Thank you for your feedback Seveenteen. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at [email protected] so we can further assist you.
Staff at this location are less helpful than other branches.
Business reply on Google
Thank you for your feedback Yash. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at [email protected] so we can further assist you.
The gym was closed despite advertising 24/7 access.
Business reply on Google
Hi Steve we officially opened July 22nd at 7am and are currently open 24/7. If you came before the 7am time of opening, we do apologize for the inconvenience. Please feel free to contact us directly at [email protected] so we can further assist you.