Crunch Fitness
🏋️ Fitness & Gyms · 13 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The gym lacks essential leg and glute training equipment.
Excessive volume of music played in the gym
Business reply on Google
Thank you for your feedback, Jack! We're happy to hear you enjoy our quality equipment, and we'll take your comments about the music into consideration.
Excessive cancellation fees and difficult contract termination process.
Business reply on Google
We're sorry to hear about your experience, Josefo. Your feedback is important, please contact us directly at [email protected] so we can address your concerns and assist you further.
Staff member was dismissive and rude to a customer upon departure.
Business reply on Google
We're sorry to hear about your experience, Christina. Your feedback is important, and we strive to maintain a welcoming environment. Please contact us directly at [email protected] so we can address your concerns further.
lack of signage restricting cell phone use in the sauna
customer was not informed about guest policy restrictions
Business reply on Google
Thank you Catalina, your feedback is important to us, and we are addressing this concern. Please contact us directly at [email protected] so we can further assist you.
Excessive volume of music played in the gym facility.
Business reply on Google
Thank you for your feedback Bruce. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at [email protected] so we can further assist you.
Staff refused to honor a free trial pass for the gym.
Business reply on Google
We're sorry to hear about your experience, Angel. This is not the level of service we aim to provide. Your feedback is important, please contact us directly at [email protected] so we can address your concerns and assist you further.
The women's locker room is consistently dirty.
Business reply on Google
Thank you Shcnequaw, your feedback is important to us, and we are addressing this concern to ensure a cleaner environment for everyone. Please contact us directly at [email protected] so we can further assist you.
The gym plays music that is unsuitable for working out.
Business reply on Google
Thank you for your feedback Ronnie. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at [email protected] so we can further assist you.
Prospective member unable to reserve a class for a trial pass
Front desk staff member provided rude and unprofessional customer service.
The business is not open despite signage claiming otherwise.
The gym is delaying opening until a membership quota is met.
Business reply on Google
Hi there, thanks for sharing your thoughts! We’re currently in the presale phase for Crunch Arcadia as we prepare to open the doors. The number of memberships sold during presale helps us build our Crunch community before opening, but our opening isn’t dependent on reaching a certain number of members. We’re excited to bring Crunch to Arcadia and can’t wait to welcome everyone into the club soon! 🧡💪
The gym temperature is too cold to exercise comfortably.
Business reply on Google
We're sorry to hear about your experience, S. Williams. We are currently working on this issue right now and will have our AC unit fixed as soon as possible.
difficulty canceling membership and unauthorized personal trainer enrollment
Staff member publicly embarrassed customer regarding a late payment.
Business reply on Google
We're sorry to hear about your Binocular, Travis. This is not the level of service we aim to provide. Your feedback is important, please contact us directly at [email protected] so we can address your concerns and assist you further.
The gym temperature is kept uncomfortably cold for working out.
Business reply on Google
Thank you for your feedback Trent. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at [email protected] so we can further assist you.
Inconvenient guest check-in process and limited parking availability.
Business reply on Google
Thank you for your feedback Sonny. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at [email protected] so we can further assist you.
The gym temperature is kept too cold for comfortable exercise.
Business reply on Google
Thank you Oh My, your feedback is important to us, and we are addressing this concern to ensure a cleaner environment for everyone. Please contact us directly at [email protected] so we can further assist you.